Server Assistant Jobs

Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Location
Overview
The Hotel Effie server assistant is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The server assistant must ensure that all tables are kept clean and presentable with clean china , glassware, silverware, and linen.
Responsibilities

• Assist fellow employees and management as needed throughout the shift.
• Ensure overall guest satisfaction.
• Provide service to guests in the waiter's absence as needed.
• Assist servers by delivering and refilling beverages ( alcoholic and non-alcoholic) , pre-bussing tables , marking tables, resetting tables , and promptly resolving any guest requests.
• Employees must always be attentive, friendly, positive, helpful, and courteous to guests, managers, and fellow employees.
• Keep all work areas clean and properly stocked according to the current meal period.
• Always maintain beverage levels in glasses/cups on the table at least ¾ full. (Coffee, tea, soda, lemonade, and water).
• Answer the phone in a positive, attentive, courteous, and efficient manner.
• Maintain all tables by keeping them cleaned and properly set according to property-specific standards.
• Complete daily opening and closing duties and cleaning according to the established side-work checklist , check-in/out with MOD upon completion .
• Break down trays of soiled dishes and linen in the dish room area according to established standards.

Qualifications

• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
• Attend all hotel-required meetings and training.
• Ability to stand during the entire shift.
• Must be able to maintain the confidentiality of information.
• Must be effective in handling problems, including anticipating , preventing, identifying , and solving problems as necessary.
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Always maintain a positive, friendly , and warm demeanor.
• Must be able to show initiative, including anticipating guest or operational needs.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a positive, attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding , and clarifying concerns raised by employees and guests.
• Must be able to cross-train in other hotel-related areas.
• Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Perform other duties as requested by management.
• Flexible and long hours sometimes required .

Education And Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.