Restaurant General Manager Jobs

Are you motivated for career growth in the vibrant restaurant industry? SEA Crab House Seafood Restaurant is searching for dedicated individuals ready to seize significant opportunities for advancement. Embrace the reality of long hours, working nights, weekends, and holidays as you pave your path to success. We value hard work, commitment, and a passion for the culinary arts. If you’re eager to climb the ladder and strive for excellence, we offer a rewarding environment where your ambitions can flourish. Join us today and let your career soar to new heights. We invest in our employees and always seek to make them feel empowered to achieve their goals and feel inspired to grow.

Role Vision:

The General Manager at SEA Crab House Seafood Restaurant plays a pivotal role in leading the overall operations of the store. With a vision of excellence, General Manager oversees all aspects of the restaurant, ensuring exceptional guest experiences, maintaining high service standards, quality, and cleanliness, and driving business growth. This role is instrumental in creating a positive work environment, fostering teamwork, and driving the restaurant’s success.

Key Responsibilities:

• Team Development: Recruit, train, and develop a skilled and motivated team, fostering a positive work culture, promoting teamwork, and providing coaching and support for professional growth.
• Customer Experience: Ensure exceptional guest experiences by maintaining high service standards, addressing customer feedback, and implementing strategies to enhance customer satisfaction and loyalty.
• Financial Management: Monitor and manage financial performance, including budgeting, cost control, and revenue generation, to achieve profitability targets.
• Reporting and Analysis: Analyze key performance metrics, sales trends, and operational data to identify areas for improvement and implement action plans accordingly.
• Operational Leadership: Oversee all day-to-day operations of the store, including staff scheduling, inventory management, quality control, and compliance with health and safety regulations.

Reporting Structure:

General Manager reports directly to the District Manager and supervises Assistant Managers, Shift Leaders, and other store personnel.

Performance Metrics:

• Sales revenue and profitability
• Inventory accuracy and control
• Labor and food costs
• Employee Performance and Engagement
• Compliance with health and safety regulations
• Guest satisfaction ratings and reviews

Collaboration:

The General Manager collaborates closely with other General Managers, Assistant Managers, and the corporate leadership team to share best practices, align strategies, and drive overall company success. Collaboration with vendors, suppliers, and community partners is also essential.

Work Environment:

The work environment is dynamic and fast-paced, requiring General Manager to adapt quickly to changing priorities and handle high-pressure situations with composure. The role involves working evenings, weekends, and holidays as necessary.

Equipment and Tools:

The General Manager will have access to various equipment and tools necessary for restaurant operations, including point-of-sale systems, inventory management software, communication devices, and office equipment.

Career Pathways:

The General Manager role at SEA Crab House Seafood Restaurant provides opportunities for career advancement within the organization. Successful performance and experience in this role can lead to potential promotion to regional or district management positions.

Minimum Skills and Qualifications:

• Excellent interpersonal and communication skills, with the ability to motivate and inspire a diverse team.
• Comprehensive understanding of restaurant operations, including food service, quality standards, and compliance requirements.
• Strong business acumen and financial management skills, including budgeting, cost control, and P&L analysis.
• Proficiency in using computer systems and restaurant management software.
• Minimum of five years of experience in restaurant management, including proven leadership in a General Manager or similar role.
• Ability to thrive in a fast-paced, high-energy environment and manage multiple priorities effectively.
• Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions.

Preferred Skills and Qualifications:

• A bachelor's degree in business management or related degree.
• Ten years of experience in restaurant management.
• Experience using Restaurant 365 software.

Values and Culture:

At SEA Crab House Seafood Restaurant, we value integrity, teamwork, exceptional customer service, and a passion for delivering unforgettable dining experiences. The General Manager is expected to exemplify these values and foster a positive work culture that encourages collaboration, industriousness, and continuous improvement.

Results that Reflect Superior Performance:

• Meet or exceed sales targets and drive revenue growth.
• Develop and retain a skilled and engaged team, reflected in high employee satisfaction and low turnover.
• Maintain optimal financial performance, including cost control and profitability.
• Ensure operational excellence, including adherence to quality standards, cleanliness, and compliance with health and safety regulations.
• Consistently achieve high guest satisfaction ratings and positive reviews.

Behaviors Needed for Success in this Role:

• Leadership: Demonstrate strong leadership skills, inspiring and motivating the team to achieve results.
• Collaboration: Foster a collaborative and supportive work environment, promoting effective communication and teamwork.
• Customer Focus: Possess a genuine passion for delivering exceptional customer service and creating memorable experiences.
• Business Acumen: Display a strong understanding of restaurant operations, financial management, and sales strategies.
• Excellence Orientation: Strive for excellence in all aspects of the role, setting high standards and continuously seeking improvement.
• Problem-Solving: Exhibit strong problem-solving abilities, making sound decisions and resolving issues promptly.
• Adaptability: Thrive in a fast-paced environment, embracing change and driving innovation.

Key Result Areas:

• Financial Performance: Achieve financial targets, including sales revenue, profitability, and cost control.
• Team Management: Recruit, develop, and retain a high-performing team, fostering employee engagement and growth.
• Operational Excellence: Ensure operational efficiency, quality standards, and regulation compliance.
• Guest Satisfaction: Measure and improve guest satisfaction through feedback, ratings, and reviews.

Join our dynamic team at SEA Crab House Seafood Restaurant and embrace the opportunity to make a lasting impact on our guests' dining experiences. As an Assistant Manager, you will play a crucial role in achieving exceptional results, driving customer satisfaction, and contributing to the success of our restaurant. With your passion, leadership, and commitment to excellence, you will help create unforgettable memories and establish SEA Crab House as the premier seafood destination in the Pacific Northwest.