Research Recruitment Coordinator - Biopharma Services, Usa

REQ#: 267

The Company

BioPharma Services Inc. is a subsidiary of Think Research.

BioPharma Services was founded by two surgeons dedicated to advancing medical science to improve the life and spirit of their patients. With this same dedication and vision in mind, these physicians brought life to BioPharma.

Through each success, and even some failures, the perpetual drive to make BioPharma great has been determined by the will and dedication of our people. The will to empower their colleagues, friends and teammates to excel in all facets of clinical research and inspire performance to achieve greatness.

It is with this same culture and brand of excellence that we welcome our clients. To experience the team community that has propelled us into a global leader in medical research, to be a client-focused partner, where people and patients matter.

Again, we invite you to come and meet our people. Our people who have learned that success is better achieved and celebrated as a team than as an individual.

Why Us?

• Collaborative, creative, dynamic and flexible work environment, with a start-up spirit
• Everything we do – and we do it with passion – is to improve the quality of life for patients who benefit from the clinical trials that we perform for global pharmaceutical companies.
• It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact!
• We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities

The Role

Perform all delegated/assigned recruiting tasks in compliance with study protocol, SOPs, GCP and regulatory requirements.

You Will Have The Opportunity To:

• Provide statistical reports to management e.g. month end report, study recruiting stats
• Assist and maintain subject study payments
• Populates the study-specific details into Clinical Wave (including all pertinent details including but not limited to the study drug/ study demographics/ stipends/ referral fees/ screening allocations/ study-specific inclusion & exclusions etc...)
• Maintain up-to-date knowledge of study information and study planning strategies
• Resolve any volunteer related issues in a professional and timely manner
• Build and maintain solid relationship with study volunteers by providing excellent customer service
• Book, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).
• Offer study participation and provide tentative study information to potential study volunteers
• Assigning tentative subject numbers
• Write, Revise, and approve SOPs and internal procedures
• Collaborate with Manager/ Director in the development of recruitment strategies for various segments of the population and ensure that an adequate number of suitable volunteers are recruited for all studies
• Participate in departmental meetings and assist management in implementing outlined departmental initiatives and developing strategies to maintain and increase subject retention
• Conduct regular communication of goals, priorities and studies with Clinical Research Recruiters to keep staff informed of daily objectives and study enrolment status
• Organize, oversee and conduct clinical staff training
• Informing potential subjects of their medical screening results and update potential volunteer information in the Recruitment Database
• Manage the tasks of the Clinical Research Recruiters including acknowledgment of Study Briefings, updating the clinical database, responding to inbound calls and booking appointments
• Participates in protocol review and development
• Changes from scheduled timelines or recruitment challenges are communicated in a timely manner to mitigate risks associated with study enrolment
• Perform screening reception duties including but not limited to ID verification, recording of Demographic information and subject files
• Generate recruitment highlights (protocol summary)
• Prepare screening packages and review subject files
• Look, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).

What You Will Bring:

• Demonstrated proficiency in English, with excellent oral and written communications skills
• Undergraduate degree in sciences or equivalent
• 2 - 4 years’ experience in a customer service environment and/or call center
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Word and Microsoft Excel
• Decisive, good problem-solving skills, able to escalate response to situations when relevant
• Experience in dealing with and handling confidential information
• At least 2-3 years’ work experience in a CRO an asset
• Strong team player with ability to multi-task in a fast-pace environment
• Strong organizational, time management and planning skills to work independently with efficiency and accuracy

Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment.

We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.

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