• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Enable patients by providing them with information and education about:
  • their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
  • proper administration and dosing of prescribed therapy
  • calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
  • support to help better manage the stress involved in their diagnosis.
• Their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
• Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
• Support to help better manage the stress involved in their diagnosis.
• Proper administration and dosing of prescribed therapy
• Have primary goals that include:
  • Enable patients by providing them with information and education about:
    • their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
    • proper administration and dosing of prescribed therapy
    • calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
    • support to help better manage the stress involved in their diagnosis.
  • Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient

• Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
• Other duties as assigned by management

This job might be for you if (must have requirements of the role):

• Be innovative and open to new ideas
• Ability to multitask effectively
• Maintain standards of honesty and integrity
• Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms
• General computer skills
• Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians
• Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition
• Be adaptable and handle change with flexibility
• Ability to recognize emotions and their effects
• Align with the goals of the group or organization and communicate effectively within the group
• Able to adapt to changing work assignments
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Take responsibility for performance
• Ready to take initiative and act on opportunities
• Achievement driven; constantly striving to improve or to meet a standard of excellence
• Manage disruptive impulses
• Be service oriented and anticipate, recognize and meet the needs of others
• Sureness about self-worth and capabilities

Requirements:

• Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
• 2-3 years of nursing experience with relevant disease state experience preferred.
• This is a remote opportunity.
• All employees working for PharmaCord are strongly encouraged to be vaccinated against COVID-19.
• Bachelor's degree preferred.
• Case management or Clinical Trial Nurse experience, a plus.
• Must have active RN licensure in current state of practice.

Physical Demands & Work Environment:

• This position requires our nurses to be available for inbound phone calls as a part of their role and make outbound calls as necessary.
• Our nurses work a rotating schedule between the hours of 8 am to 8 pm Monday-Friday.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Although very minimal, flexibility to travel as needed is preferred.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Once you land this position, you’ll get to enjoy:

• Annual HSA employer contribution
• PharmaCord has not increased healthcare premiums in the past 4 years
• Company paid and voluntary Life Insurance options
• Employee Referral Program
• Ambassador Program
• Company paid Short-term Disability (STD)
• Voluntary Life, AD&D and Long-Term Disability Insurances
• NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• Increased competitive 401(k) company match up to 4%
• Tuition reimbursement program up to $5,000 per year
• Wellness discounts of up to $260 per year for participation in wellness program
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
  • PharmaCord has not increased healthcare premiums in the past 4 years
  • NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
  • Wellness discounts of up to $260 per year for participation in wellness program
• Paid Parental Leave of Absence

• Yearly merit increases
• Hybrid opportunities after 6 months (or sooner once proficiency in role is demonstrated)
• Competitive starting pay rates
• Toll reimbursement program (valued at $624.00 per year)
• Multiple shift options between 8 AM and 11 PM Monday - Friday
• Bonuses after the training period

• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Exposure to many learning and development opportunities
• A challenging, stimulating work environment that encourages new ideas
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
• Opportunities for advancement with a company that supports personal and professional growth
  • PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
• PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities