Remote // Project Manager / E-Commerce

Hi
Hope you are doing Great!
please find the requirement below, If you find yourself comfortable with the requirement Please Reply back with your updated resume and will get back to you or I would really appreciate if you can give me a call back at my contact Number
Role - Project Manager/Omnichannel/e-commerce
Location - 100% Remote, EST
Duration - 1 year+ ( C2C )
Visa USC or GC ONLY
Total IT Experience
The number of years working with:
Years working with Project Management
Years working with Omnichannel experience.
Years working with: Online Retail
KEYNOTES-
***PLEASE ONLY SEND ME CANDIDATES WITH HEAVY OMNICHANNEL E-COMMERCE EXPERIENCE***

• We need three senior (10+ Years) Project Managers with EXTENSIVE OMNICHANNEL EXPERIENCE.

These resources will be managing Omnichannel e-commerce projects and be the primary contact responsible for defining and optimizing specific aspects of the Omnichannel customer experience.
Candidates must have heavy experience in online RETAIL.
Candidates Must Have

• 5+ years of recent Omnichannel e-commerce experience
• Online Retail experience
• 10+ YEARS OF Project Management

Job Requirements
10+ Years of Project Management experience
5+ years of project management experience in omnichannel / online / retail projects
Description
The Omnichannel Manager is responsible for enhancements of the Omnichannel customer journey in North America (NA). This individual is responsible for improving the Omnichannel experience, as well as working on implementing capabilities for brands and markets.
The Omnichannel Manager reports to the NA Omnichannel Director and has the following responsibilities:

• Lead implementation of Omnichannel projects, from business kick off to go live, by tailoring Global tools to NA brands & markets' needs.
• NA primary contact responsible for defining and optimizing specific aspects of the Omnichannel customer experience (Offline/online alignment, CRM, etc.)
• NA primary contact for one or several types of Omnichannel initiatives (Loyalty programs, in-store and digital services, BOPIS and High Touch Services.)

Key Responsibilities

• Know how to manage all steps of the implementation and be able to manage these types of projects in autonomy
• Be able to communicate on results, learnings and best practices
• Identify pain points and work with partners teams on long term solutions
• Know the key business drivers, KPIs reports available and benchmarks of live initiatives
• Prepare and lead follow-up calls / steering committees to give visibility on projects progress, plannings, risks, issues and decisions to be taken
• Anticipate risks, blockers and next steps with limited supervision
• Assist Omnichannel project managers in onboarding on these initiatives
• Create reference documents that describe the implementation phases and that can be reused for all future projects
• Point of contact and implementation expert for key initiatives to our partner teams (Brands, IT, Online, Legal, CRM, affiliates, etc.)

Lead Omnichannel Projects

• Share visibility to own manager on project progress, blockers and needs to make projects move forward
• Organize all business-related workshops and meetings with the objective to gather all documents needed to start the production (business requirements, customer journey documents, business case, etc.)
• Be involved in all project steps and lead the business-related topics (business requirements gathering, creation of marketing strategy, alignment on training strategy, creation of emails, developments QA, Go/No-go decision, launch preparation, post-launch QA) making sure that the right partner teams are involved
• Be the business key contact of all project stakeholders (brands and markets, IT, online, CRM, legal, etc.) and make sure to share with them the planning, risks and project updates on a regular basis
• Prepare and lead the business kick off of these projects

NA primary contact responsible for defining and optimizing specific aspects of the Omnichannel customer experience:

• Lead follow-up calls to give visibility on projects progress, plannings, risks, issues and decisions to be taken
• Together with the Omnichannel Director and the Omnichannel Managers understand the challenges and key success factors related to the Omnichannel customer experience
• Define workstreams and involve all relevant stakeholders to orchestrate the work to be done
• Benchmark the competition
• Continually develop new innovative ideas and identify opportunities to improve the omnichannel customer journey
• Deep dive into brands and markets results, identify opportunities and engage with key contacts to implement best practices and significantly improve long term results
• Synthesize data and the outcome of work done and translate it into meaningful recommendations to inform brands decisions

Continuous Enhancement Of Existing Capabilities

• Work on enhancements projects in partnership with technical and business teams
• Create guidelines and playbooks to cascade all of our recommendations and tips to the brands/markets
• Analyze the Omnichannel performance and identify low and best performers
• Guide low performers with actionable plans in place to improve the performance
• Identify best practices within our brands and markets, but also outside of the company

In addition to these main responsibilities, the Omnichannel Project Manager will also have secondary responsibilities:

• Support temporary lead on additional initiatives in team member's absence
• Lead the analysis, building clear and comprehensive models to drive insights for business
• Build executive presentations showcasing insights from this analysis
• Scope new initiatives and lead the launch of pilot projects in the NA

Qualifications

• Results orientated and data driven
• Team player
• Strong experience in project management - Minimum 3 years working as Project Manager on omnichannel / online / IT / retail projects
• A positive, can-do attitude is key
• Self-starter, proactive, flexible and able to handle a multitude of projects at one time while well prioritizing tasks
• Ability to deliver clear messages to a business and technical audience
• Curiosity
• Excellent organizational and analytical skills required
• Ability to adapt to various audiences / types of projects

Best Regards,
Surendra
Teklibrium LLC
Surendra Pratap Singh | Technical Recruiter
Cell
Fax : 410-826-3958
Email : [email protected]
Website: www.teklibrium.com
Address: 8115 Maple Lawn Blvd Suite 350, Fulton, MD 20759
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