Relationship Manager (Social Media)

The Relationship Manager role is responsible for maintaining the overall client-agency relationship and ensuring that all that client goals are being supported and services are being provided.

Relationship Managers are the main point of contact for clients and provide recommendations and support—always keeping the client's best interest in mind.

The ideal candidate is comfortable leading client relations and is experienced with various social media platforms.

Overview

• Responsible for managing the client relationship and ensuring that client's needs are met and sentiments are positive.

• Responsible for auditing client account performance and delivering on all contracted services.

• Responsible for leading the client's social media strategy and implementation including but not limited to content planning, posting schedules, engagement frequency, etc.

• Overseeing social channels and delegating account-related projects and tasks to the appropriate team leads.

• Supporting inquiries and risk management through consultation with cross-functional team leads.

• Staying informed and personally involved, ensuring proactive planning, good service, and a solid client/agency relationship.

• Ensures the timely development and delivery of plans, campaigns, and projects to ensure goals are achieved.

• Communicate clearly and concisely to both client and internal teams. Maintaining open communications with management.

• Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.

Preferred Qualifications & Skills:

• Quick learner who is able to adapt and excel in various environments
• Previous client-facing experience REQUIRED
• Comfortable with client communications (phone calls, email, etc.)
• Self-starter, self-motivated, positive, and reliable
• Must be able to work a full-time schedule
• Previous social media manager experience REQUIRED
• Proficient with social media platforms (Instagram, Facebook, Yelp)
• Familiarity with Google Drive, Asana, and Slack a PLUS

Note that this is a 100% remote role. In the future, there may be in-person meetings with the team or clients based on needs. This position has significant growth opportunities, both in terms of responsibilities and compensation, in our fast-growing company.