Regional Manager Jobs

Job Summary

We are hiring a talented Regional Manager professional to join our team. If you're excited to be part of a winning team, Planet Fitness is a great place to grow your career. The Regional Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful market of 4 to 8 clubs. The Regional Manager will be accountable for leading a team of General Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Oversee cleanliness and maintenance of facility
• This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws
• NPS Score
• Ensuring clubs is more than ready for monthly clubs inspections and unannounced corporate visits
• Other tasks as assigned.
• Manage Club inventory and purchases
• Ensure safety of employees, members and clubs property.
• Other nights and weekend club visits as needed
• Manage the clubs recruitment, hiring, training and develop for a high performing staff consisting of General Managers, Assistant Managers, Member Service Representatives, Trainers and Cleaners for each club in their market.
• Backup support for any Management on Vacation or out for any reason
• Secondary Billing %
• Ensure each Club has a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Follow up and communicate equipment repair in Fitness EMS in a timely manner.
• GEK and Merchandise Sales
• Deposits made weekly should be checked each day to ensure accuracy
• Hours: Monday - Thursday – 9am – 7pm. Friday – 9am – 3pm.
• Authorize expenditures and refunds.
• Cleaning all assigned areas of the clubs including creating a priority cleaning list and delegating properly to the employees
• BCM%
• Managing all Clubs day-to-day operations
• Conduct Monthly BER audits to validate performances
• Ensure nightly closing paperwork is correct and sending it to closings email.
• BER Score
• Track club and employee statistics and reports (weekly, monthly, quarterly & annually).
• This is a salaried position starting at $64,480/year
• Ensure all Clubs are following the expected hours of operations for prompt opening/closing of gym.
• EFT Growth
• Ensure success in various metrics for each Club, including but not limited to:
• Driving and growing club sales using sales skills and training.
• Manage marketing efforts by ensuring that the Management teams are aware and trained on all marketing promotions.
• Identify areas of opportunity in the clubs and develop action plans to make the needed improvements for each clubs.
• Running and evaluating all reports and statistics.
• Enforcing all PF policies and procedures.
• Develop SMART plans to set new levels of expectations for you top performers or further develop skill set needed for under performing Managers
• Communicate Club level Goals and inspire the teams to strive to achieve them.
• Review all payrolls for accuracy and to stay inline with budgeted expectations.
• Uphold the Planet Fitness “experience” for your group of Clubs

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry.

Experience working as an General Manager at Planet Fitness.

Exceptional leadership, diplomacy and listening skills.

Basic computer proficiency (Microsoft Suite, Data Track, BI Tool and others).

Hard working, enthusiastic and energetic!

Strong problem resolution skills.

Current CPR Certification required.

High school diploma/GED equivalent required.

College degree preferred

Bi lingual for specific markets needed.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.