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Regional Manager Jobs

Company

Tesla
Address , Portland, Or
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description
What to Expect
The Regional Manager is responsible for driving revenue, results and customer experience across a designated territory. The Regional Manager will hire, train, and develop effective teams, shape and execute operational standards, and work with cross-functional partners to develop business planning and the regional strategy. Ultimately, the Regional Manager is accountable for growing market shares across all product lines, driving brand awareness, and increasing profitability within their territory.
The Regional Manager must deliver excellent results and achieve goals month after month by developing effective local teams, ensuring operational standards are met on a consistent basis, and leading strategic business planning within their region. The Regional Manager communicates effectively, can translate strategic themes into concrete action plans, and provides consistent feedback to identify, prioritize, resource, and operationalize projects. This role directly supports Tesla’s mission by ensuring an accurate, consistent, and rapid transaction for Tesla customers.
What You’ll Do
BuildEffective Teams
  • Directly manage a team of people-leaders across field retail, service-plus, and delivery locations
  • Spend time in both stores anddelivery centers; and provide coaching, and in-the-moment feedback tomanagement and senior team leaders
  • Lead, develop, coach and motivate high-performing teams
  • Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention
  • Source, recruit, hire,and on-board top talent
  • Create a culture of employee engagement and recognition of high performers
  • Set clear team targets and individual goals; hold teams accountable by driving performance
  • Represent Tesla in a professional and responsible manner when communicating with others both internally and externally
Drive Team Performance
  • Set clear targets and plans on Customer Service, market sales and delivery pipelines; hold teams accountable by driving performance management with local leadership
  • Proactively mediate and resolve any customer concerns or escalations that require additional leadership support
  • Drive increase margin in the Region
  • Use reports and dashboards to make actionable business recommendations to managers and executive leadership
  • Develop and execute daily, monthly, quarterly and yearly strategies to hit targets and drive profitability

Reinforce Operational Standards
  • Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location
  • Partner with fleet logistics to optimize sales and delivery processes that promote customer experience
  • Keep executive leadership informed through a regular cadence of emails and calls
  • Utilize reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes
  • Develop and reinforce highoperational standards by coaching through and reinforcing targets
  • Help control expenses, including staffing, supplies, and services
  • Demonstrate fluency and reinforce requirements in the local market’s Sales and DMV requirements and processes
  • Maintain and reinforce Safety andSecurity standards by partnering with EH&S, Workplace and Security teams

Strategic Business Planning
  • Develop commercial awareness of market and partner with local communities, businesses, and Tesla owners to create opportunities for growth
  • Build strong relationships with key stakeholders across real estate, charging, marketing, government affairs, retail operations, recruiting, HR, financial operations, and service to develop a market strategy
  • Collaborate with business partners to execute strategy for marketing initiatives, charging infrastructure, delivery center logistics, and real estate expansion
  • Perform additional responsibilities as assigned by management to meet business needs
  • Lead conversation to provide consistent feedback to internal teams regarding sales processes, capacity, throughput, and errors
What You’ll Bring
  • Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
  • Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
  • Ability to work evenings and weekend
  • Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
  • Prior P&L experience required
  • Innovative – unfazed by change, hungry to learn, resourceful
  • Must be able to stand or sit for 8 hours or more
  • Bachelor’s Degree or equivalent required, and at least 10 years of experience leading large teams in an high-growth, service-focused industry with Multi-site experience
  • Driven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processes using Lean or other techniques
  • Excellent analytical, verbal and written communication, and sales skills
  • Ability to travel frequently
  • Trustworthy – Passionate dedication and ethical approach to management and operations
  • Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines