Refugee & Immigrant Youth Service Manager

Role & Responsibilities

• Participate as requested in all program audits conducted by state and federal grantors and the World Relief headquarters.
• In collaboration with outreach staff, develop and maintain strong relationships with Memphis Shelby County School personnel and other local school districts, and/or private schools, as well as early childhood education and childcare centers, that facilitate and nurture mutual and collaborative partnerships to ensure the integration and participation of refugee students and their families into the educational and social fabric of their community.
• Develop projections for all program grants within the RIYS service line and ensure these are met on a monthly, quarterly, and annual basis.
• Draft overall program budget annually and manage program budget, reviewing it on at least a monthly basis to ensure expenses do not exceed budgeted allotments.
• Maintain and strengthen our relationship with MENTOR Memphis Grizzlies towards a mutual and collaborative partnership that further builds capacity to implement youth mentoring best practices with refugee youth and mentors.
• Interdepartmental Collaboration:
• Participate with other service line managers and staff in weekly meetings to collaborate, plan, and coordinate individual client service provision.
• Facilitate team meetings to ensure collaborative and quality, team-based service provision, monitor progress towards client and programmatic goals, problem solving and planning.
• Serve as a school liaison and provide technical assistance to schools and early childhood education providers on refugee-related issues and facilitating communication between education personnel, supportive community resources, and other decision-makers as applicable.
• Provide ongoing feedback to staff and conduct mid-year and annual performance appraisals utilizing World Relief tools and practices.
• Complete and submit reports and statistics to grantors and WRM leadership on a monthly, quarterly, semi-annual, and/or annual basis as directed.
• Provide direct service support and problem solving as needed.
• Perform monthly quality control tasks of program data to ensure accurate reporting to grantors and to inform program design and decision making.
• Partnership and Collaboration:
• Maintain especially close collaboration and communication with Initial Welcome Services as it relates to the systems and protocols relevant to timely school enrollment and system navigation.
• In partnership with office leadership and the Church and Community Outreach team, conduct outreach to like-minded organizations and identify new opportunities for partnership that promote positive civic and social engagement and support individual educational, social, vocational, mental health advancement, and integration among refugee youth by connecting them with supportive members of their community.
• Ensure compliance with programs established by the Office of Refugee Resettlement (ORR) and its program intermediaries, as well as other agency, community, and funder standards.
• Identify external community meetings that would further the program goals of RIYS and ensure appropriate and active representation of WRM interests by relevant staff, in collaboration with the Church and Community Engagement team.
• Facilitate and/or provide relevant trauma-informed training, cultural awareness, and technical assistance related to the unique needs and vulnerabilities of refugee and immigrant youth and their families to school staff, administrators, teachers, mentors and other relevant stakeholders.
• Lead RIYS staff in setting appropriate and achievable individual and team goals and objectives aligned to grant guidelines and internal expectations.
• Regularly review case documentation and case files to ensure grant compliance and appropriate and timely service delivery.
• Program Evaluation and Reporting:
• Maintain a current service line dashboard aligned to annual service line goals and WRM objectives.
• Participate in community feedback sessions on a quarterly basis and collaborate with other program managers to identify and plan for opportunities for program growth and to respond to feedback given.
• Participate in grant writing for renewal grants and grant acquisition activities, as well as reporting and tracking for new and current opportunities when appropriate to the scope of RIYS.
• Provide personal and professional development opportunities and support to program staff to ensure staff can utilize individual strengths.
• Hire, train, supervise, coach, and evaluate RIYS staff and interns.
• Meet regularly with Integration Director to discuss department updates and strategy.
• Staff Supervision:
• Facilitate one-on-one meetings with RIYS staff at a minimum of twice a month.
• In conjunction with team members, develop and maintain opportunities to integrate WRM volunteers into RIYS programming.
• Create, plan, review and oversee implementation of program activities for relevant populationsin alignment with program grants and feedback from clients, volunteers, and community partners.
• Program and Grant Management and Budget Oversight:
• Oversee the development and implementation of opportunities for both refugee children and their caregivers to become oriented to and involved in the public school system and/or early childhood education opportunities and resources.
• Build a strong, inter-connected referral network for community partners serving refugee and immigrant youth and their families with support from office leadership.
• Develop and review client service systems and tools with other team managers to ensure high-quality, effective service provision, collaboration, and best practices.
• Initiate collaboration and communicate regularly with other service line managers to problem-solve and improve services to clients across service lines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Oversee the implementation of two grants administered by the Office of Refugee Resettlement to support the stability and integration of refugee and immigrant youth and their families through the ongoing development of our two associated programs Compass (school enrollment and navigation) and Shine (1:1 and group youth mentoring ages 15-24).
• Develop and maintain systems, policies, and procedures for the RIYS service line, within the framework of WRM systems and policies; and participate in the development and implementation of systems, policies and referral procedures within the Integration Department of WRM for seamless and coordinated client service provision.

Knowledge, Skills, & Abilities

• Previous professional experience social services, education sector, and/or program management strongly preferred.
• Strong verbal and written communication skills.
• Skill and sensitivity working with people from various backgrounds and beliefs.

• Ability to mediate conflict and provide constructive feedback in a timely manner.
• Ability to manage multiple demands and deadlines with flexibility.
• Decisive, ability to obtain necessary information to make good decisions.
• Cross-cultural experience or previous experience working with refugees.
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment.
• Strong ability to work independently, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment.
• Commitment and ability to collaborate effectively across department and program areas.
• Must be willing to perform other tasks as assigned.
• Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately.
• Bi-Lingual capacity preferred but not required (Spanish, Swahili, Dari most useful).
• Experience capturing and analyzing data to inform program decisions strongly preferred.
• Ability to coach, motivate, and encourage others to work effectively and pursue excellence.
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player.

Requirements

• Committed to the mission, vision, and values of World Relief
• Mature and personal Christian faith
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Desire to serve and empower the Church to impact vulnerable communities

• Valid driver’s license and reliable access to an insured vehicle required.

• Must be able to pass a background check and MVR check.

• Strong skills in Microsoft software including Excel, Word, Power Point, Team, Zoom, and Outlook.

• Previous management experience strongly preferred.

• Grant writing and program design experience preferred.

• Willingness and ability to commit to the position for a minimum of two years.

• Fluent in English with strong interpersonal and communication skills–listening, speaking, writing.

• Bachelor's degree required.

• Medical
• Dental

• FSAs: Medical & Dependent Care, & Commuter Funding
• Paid Parental Leave (12 weeks for qualified employees)
• Supplemental Life Insurance (employee, spouse, and children)
• Paid Sick and Vacation Time
• Offer 16 Paid Holidays!
• Vision
• Critical Illness, Hospital Indemnity, and Accident insurance policies

• Employee Assistance Program (EAP)
• Group Term Life (employee, spouse, and children)
• Long Distance Travel Insurance
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)

• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
• 401K & Roth

• Home and Auto insurance through Liberty Mutual
• Pet Insurance through Nationwide
• Verizon
• Working Advantage Discount Program

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The employee frequently is required to sit, reach with hands and arms, talk and hear.
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
• Physical, emotional and intellectual demands
• Year-end archiving activities involve repeated lifting and bending.
• Equipment used: Employee computer (desktop or laptop), printer, and copier.