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Company | WellBe Senior Medical |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-06-22 |
Posted at | 11 months ago |
The Engagement Specialist joins the WellBe team’s efforts in acquiring new patients and helping our patients to lead a more meaningful life. This unique role provides the opportunity to directly contribute to WellBe’s growth as well as improve our ability to help people receive WellBe’s life-changing care.
- Answer questions, clarify information and provide solutions for potential patient concerns
- Make outbound calls (90% of time) and/or receive incoming calls from health plan members to coordinate and schedule in-home visits with nurse practitioners
- Utilize standard office equipment, including telephone, and computer
- Other duties may be assigned, based on company's needs
- Explain the benefits of health risk assessments and overcome patient concerns or objections
- Perform special projects as needed
- Accurately and concisely document customer feedback and special needs indicated during each call in a computer-based system
- Communicate the WellBe model and persuade patients to schedule initial in-home visits
- Identify any current issues and anticipate future needs by providing additional information, as needed
- Navigate an electronic medical record to access the appropriate information required
- Follow call scripts for engagement and be adept at framing conversations tailored for the individual you are speaking to
- High School education or equivalent
- College degree preferred
- Must demonstrate basic skills in Microsoft Outlook, Excel, or equivalent applications, and be familiar with call center software applications
- Demonstrated ability to organize, take initiative and follow-up independently
- Demonstrated ability in explaining a service or program and ability to overcome objections to participation
- Must have great interpersonal skills, excellent verbal and written communication skills, with good command of the English language
- Must be comfortable speaking with Medicare beneficiaries by phone
- One (1) year of outbound call center experience required; experience in health care, high end travel and hospitality, or education is a plus
- Must be open to a flexible work schedule, including contacting patients outside of standard business hours in order to reach patients at the time of day most convenient for the patient.
- Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
- Must be dynamic and engaging on the phone and demonstrate superb active listening skills
- Must be able to speak clearly and unencumbered on the phone
- Medicare experience preferred
- One (1) year sales experience in an appointment setting, lead generation, insurance sales, vacation sales, preferred
- Ability to think independently and make decisions, while adhering to company standards and guidelines
- Excellent data-entry skills and proven ability to navigate multiple computer screens while conducting a customer call
- Ability to work in a fast-paced dynamic growth environment
- Experience assisting patients in navigating the complex health system is a plus
- Ability to work independently while being a productive member of the team
- Must possess the ability to navigate tough conversations, handle objections gracefully, and understand and address the needs of patients
- Must have a passion for helping people
- Bi-lingual
- Requires prolonged sitting. May require some bending, stooping, twisting, and/or stretching from seated or standing positions
- Requires eye-hand coordination and manual dexterity sufficient to frequently operate a keyboard, telephone, copier, calculator and other office equipment
- Requires moderate to intense concentration due to complexity and/or need to meet deadlines, and flexibility to readily adapt to a changing environment
- Must be able to lift 10 lbs. or more
- Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information via telephone or computer
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