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Guest Relations Representative Jobs
Company | Casiola vacation homes |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Travel Arrangements |
Expires | 2023-07-18 |
Posted at | 10 months ago |
- Thank you for your interest. At this time, all applicants will be required to take a short assessment (less than 5 minutes) in order to be considered for this role. We will not consider your application if you have not taken the assessment.
- We love promise keepers; we do what we say!
- We love doing the right thing, even when no one is watching.
- We love to do things differently, always finding a better way.
- And we love coffee and cake!
- We love to keep things personal, simple and fun.
- We love what we do and we do what we love.
- We love our guests, our owners, our partners, and our teammates and we make sure they love us too.
- Must be a great communicator, self-starter, go-getter and think outside the box
- Must speak English
- Flexibility: This is hospitality so we do work days, nights, weekends, rotating holidays, and rotating on-call shifts.
- Bilingual in English/Spanish is a plus
- Detailed and organized
- Must be comfortable with technology to include working with G Suite
- High School diploma or equivalent and/or experience in a hotel, property management, and or customer service based profession preferred
- Must be able to work in a very fast-paced and deadline-driven environment
- 1-3 years of reservations and customer/guest service experience
- Strive to handle all guest issues and concerns and limit transfers to other departments to maximize the guest experience providing one-call resolution
- Assist guests in booking their dream vacation
- Offer guests upgrades, enhancements to their reservation
- Detailed-oriented with problem-solving skills
- Follow up on all pending requests until completion
- Successful Guest Service and Reservation Specialist will be a self-motivated, strong problem solver and are able to build relationships with each guest
- Train new associates
- Respond to emails in a timely manner (as many as 100 plus emails per day)
- Ability to maintain composure and objectivity while under pressure
- Answer inbound phone calls in a timely manner (as many as 50 plus calls per day)
- Salary: $15 to $18 per hour depending on experience
- Pay Frequency: Weekly
- Work authorization: United States (Required)
- $250 signing bonus after 90 days
- Work location: One location
- Language: English (Required)
- Benefits: Health, Dental, Vision, 401k, 10 days paid time off + 4 paid holidays (July 4th, Thanksgiving, Christmas Day, and New Year's day).
- Job Type: Full-time
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