Receptionist/Switchboard Operator Jobs

The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency, the Iowa Department of Health and Human Services (HHS). We are seeking a Receptionist to join the team at the Independence Mental Health Institute (IMHI). This is a full-time position with opportunity for advancement, growth, and development.

The primary responsibilities of the Receptionist/Switchboard Operator are receiving and directing phone calls as well as assisting visitors at the facility. The standard work schedule is 3:00 pm to 11:00 pm, Tuesday through Friday. Additional times and different shifts (either day, afternoon or night) along with some weekend work will be required to help cover our 24/7 operation. Additional duties, including some clerical tasks, will also be assigned.

IMHI provides inpatient treatment and acute psychiatric services. If you enjoy helping people with adult, children and family services, health coverage, mental health treatment, disabilities services and long-term care, then this is a great opportunity for you.

We Have a Great Total Compensation Package, Including

• Sick Leave
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
• Vacation Leave
• Life Insurance
• Long-Term Disability Insurance
• Health, Dental and Vision Insurance
• Flexible Spending Accounts
• Iowa Public Employees' Retirement System (IPERS)
• Paid Holidays (9 days/year)

For Additional Information On Benefits Click Here .

Please Note: Under the Centers for Medicare & Medicaid Services new vaccine mandate for healthcare workers (published on November 5, 2021 and affirmed by the United States Supreme Court on January 13, 2022), all potential employees of this facility must have received, at a minimum, the first dose of a primary series or a single dose vaccine OR have an approved religious or medical exemption (as determined by the agency) OR have documentation reflecting a temporary delay in vaccination (as determined by the agency in accordance with CDC allowances), prior to the start date. Candidates shall coordinate with agency staff to ensure all requirements are met before the individual provides any care, treatment or other services for the facility and/or its clients.

Independence Highlights

IMHI is in Independence, Iowa, a city of approximately 6,000, located in scenic Northeast Iowa. The Wapsipinicon River flows through town offering many recreational opportunities from canoeing to fishing. Independence is a progressive community sporting a newer public library, trails and home of Cedar Rock state park which includes a Frank Lloyd Wright home.

Independence is 30 minutes from Waterloo/Cedar Falls home of the UNI Panthers, 45 minutes from Cedar Rapids and 1 hour from Iowa City, home of the Iowa Hawkeyes.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

The equivalent of one year of full-time experience in general office, sales, reception, tour guide or related work experience which involved direct and regular contact with people;

OR

graduation from high school or G.E.D. equivalency;

OR

satisfactory completion of a recognized job-related training course at the high school or equivalent level (MDTA, CEP, WIN, etc.) for the required experience.

For additional information, please click on this link to view the job description .