Clerk Advanced-Switchboard Jobs

Woodward Resource Center (WRC) is seeking a Clerk Advanced for our Switchboard to join our team. WRC offers a strong opportunity for advancement, growth, and development.

The mission of Woodward Resource Center is to prepare and support individuals to live in the community of their choice. Discharge planning begins at admission.

As Part Of The WRC Team

• Monitor fire panel for any red or yellow lights and notify maintenance or power house of location and use ENS system to announce fire drills or "all clear" of emergency situation.
• Responsible for sorting incoming mail both interoffice and from post office. Accurately log any client mail or packages received. Ability to sort mail based upon individual or department.
• Answer all incoming telephone calls and based upon callers request determine where call is to be sent. Ability to efficiently use the WRC telephone and departmental phone directories along with knowledge of each department and their role at the facility is critical in order to transfer calls to the appropriate person/department.
• Other duties as assigned.
• Serve as receptionist greeting parents, guardians and visitors and answer any questions they may have or directing them where they are needing to go using WRC campus map or notify appropriate department of arrival.
• Responsible for assembling and mailing monthly MIR packets to parents and guardians. Scan letter and packets into the electronic team folders for each individual. Requires great attention to detail to avoid any HIPAA violations.
• Must be able to transmit information over the ENS system such as code greens, code blues, missing clients, fire drills, weather warnings or any other emergency situation. Must accurately document all transmissions in the radio communication log.
• Place outgoing telephone calls for staff and clients. Must have excellent oral comprehension, along with speech recognition for ability to make calls for individuals who reside at WRC as many times it is difficult to understand caller. Log all outgoing calls with accuracy and attention to detail of who made the call, where the call is going , phone number along with date and time.
• Answer all emergency calls, Code Blue, Code Green, Missing Client, Red and Yellow alerts and any other emergency. Must maintain composure in all emergency situations. Must be able to gather vital information and communicate clearly when making 911 calls. Must understand the policies and procedures for handling emergency situations. Must be able to accurately record information in the 24-Hour Report log and communicate to the Superintendent, Assistant Superintendent, Director of Quality Management along with any other necessary members of management based on emergency via telephone call along with email with explicit details of situation with times, dates, persons involved, etc. Following emergency, must be able to analyze situation and provide feedback with suggestions for any changes needed to help make emergency situations run smoothly in the future.

Enjoy the benefits of working for the State of Iowa.

Benefits

Below are some of the benefits the State of Iowa offers

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

• Life Insurance
• Sick Leave
• Retirement (IPERS and deferred compensation)
• Vacation
• Employee Discount Programs
• Long-Term Disability Insurance
• Competitive Health and Dental Package
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Account (medical and dependent care)

New to the area or looking to relocate to Iowa? Visit This is Iowa to see how Iowa offers something for everyone- competitively low cost of living, bustling cities and neighborhoods, access to entertainment , opportunities for career growth and unrivaled access to outdoor adventures .

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Under the Centers for Medicare and Medicaid Services (CMS’s) new vaccine mandate for healthcare workers (published on November 5, 2021 and affirmed by the United States Supreme Court on January 13, 2022), all potential employees of this facility must have received, at a minimum, the first dose of a primary series or a single dose vaccine OR have an approved religious or medical exemption (as determined by the agency) OR have documentation reflecting a temporary delay in vaccination (as determined by the agency in accordance with CDC allowances), prior to the start date. Candidates shall coordinate with agency staff to ensure all requirements are met before the individual provides any care, treatment, or other services for the facility and/or its clients.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Experience equal to one year of full-time clerical office or closely related work.
• A total of one year of education and/or experience (as described in number one), where one month of accredited post-high school course work in a secretarial, business, or closely related program equals one month of full-time experience.
• Current, continuous experience in the state executive branch that includes the equivalent of six months of full-time work as a Clerk.
• A total of one year of education and/or experience (as described in number one), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
• A total of one year of education and/or experience (as described in numbers one through three), where certification from the state of Iowa Administrative Assistant Certificate Program equals six months of full-time experience.

For additional information, please click on this link to view the job description .