Receptionist Jobs

Receptionist

The Receptionist position is responsible for helping with the customer service experience and

play an important role in ensuring all guests are satisfied. The receptionist will be responsible for

the front desk and back room operations and should have a thorough knowledge of our POS

system, cash handling, menu/pricing, products, and hours of operation and can communicate

non-technical information to guests in person and over the phone.

Essential Functions –

• Greet guests cheerfully and explain the menu services.
• Operate the POS, accept payment, give change, and provide receipts.
• Answer the phone with a friendly greeting and make appointments.
• Attend salon meetings or trainings when applicable.
• Support established personal and/or salon retail goals by interacting with customers shopping for retail only.
• Work independently.
• Work the leased line to promote salon and services
• Recommend additional services and products to guests.
• Label and stock retail products.
• Deliver information clearly and cordially.
• Keep the reception area, front desk, windows, product shelves, and floor clean and organized when not interacting with guests.
• Listen attentively to guest complaints and refer them to the manager.
• Estimate wait times and encourage guests to wait or return as appropriate.
• Assist with Salon duties, including cleaning and organizing.

Qualifications –

• Ability to work a flexible shift including nights and weekends.
• Strong guest service skills.
• Basic reading, writing, and mathematical skills.
• Cash handling experience.
• Computer knowledge including but not limited to point-of-sale systems
• Ability to travel to work and arrive on time for your scheduled hours.
• Professional appearance and presence.
• Good communication skills.

Physical Requirements – The physical demands must be met by an employee to successfully

perform the essential duties of this role.

• Occasional lifting of items up to 50 lbs. including pushing/pulling of styling chair.
• Continuous repetitive movement with fingers, hands, wrists and arms to perform various services.
• Ability to effectively communicate with guests regarding services offered and requested, as well as the ability to understand guest needs and desires of such services.
• Frequent standing and walking for long periods of time.
• Ability to reach shoulder level and above to stock shelves and retrieve product/supplies from cupboards and shelves.
• Ability to travel when needed for training and possibly between salon locations.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent waving solutions, straightening solutions, shampoos, conditioners, hair spray and guest’s perfume.
• Ability to twist and bend to sweep hair off the floor after each service.
• Ability to effectively communicate with team, peers, supervisors and support partners.
• Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change collateral and maintain station.