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Company | Amtec Inc. |
Address | Moncks Corner, SC, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2024-02-17 |
Posted at | 8 months ago |
CONTRACT ONLY
- Strong working knowledge and proficient with MS Office suite, publishing applications, as well as creating documents containing financial or statistical data or scientific, technical or legal terminology.
- Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
- Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
- Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
- Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.
- Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.
- Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects.
- Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead?time.
- Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
- Communicate potentially negative situations to management in a constructive manner.
- May be required to perform some or all of the following:
- Interface effectively with team members, functional departments and customers. Screen calls, respond to routine questions and receive and/or escort visitors. Perform other related responsibilities.
- Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
- Set priorities and procedures for accomplishing work. May be required to delegate portions to others or offer assistance and support to others.
- Following established procedures, perform a variety of administrative responsibilities.
- Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs. Develops action plans to address past due items. May have oversight of order entry activity and shipping for spares.
- Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities
- Ability to work effectively with others and be a participative team player.
- High School diploma or education certificate in applicable functional area preferred.
- Ability to accurately record meeting proceedings, where applicable.
- Proficient with Microsoft Suite software.
- Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.
- MSS knowledge is preferred.
- Working knowledge of R-Card.
- Must demonstrate effective verbal, written and interpersonal communication skills.
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