Quality & Operational Improvement Specialist-Radiology

The University of Iowa Hospitals and Clinics department of Radiology is seeking a Operational Improvement Specialist to facilitate and lead all assigned continuous quality and operational improvement initiatives. Provide operational support to direct multiple strategic, mission-critical projects using process improvement initiatives, data collection and analysis, standard status reporting, audit structures and consultation services to improve operational efficiency in the department.

Characteristic Duties And Responsibilities

• Assist with creating graphs, PI projects, charters and continuous improvement initiatives.
• Coordinate and lead planning sessions to ensure project progress. Adapt work schedule as necessary to ensure all deadlines are met.
• Utilize data to advise in budget development and discrepancies, resource allocations and cost containment strategies.
• Create value stream mapping (VSM) based on current workloads. Utilize Visio to process VSM workflows.
• Provide training to management on quality tools and strategies developed for the department. Train key stakeholders on Lean principles and techniques, such as A3’s, Root Case Analysis and PDSA.
• Collect, analyze and report out financial and productivity data. Utilize data to assist in making quality and process changes.
• Ensure standards of care, regulatory compliance, QA and safety regulations are followed. Engage staff in meeting plan goals.
• Utilize Key Performance Indicators (KPIs) to ensure improvement activities and projects are successfully moving forward.
• Plan, estimate, organize and manage multiple projects of various sizes within the department.
• Facilitate and manage project planning, estimating, and scheduling of projects.
• Develop audit structures for quality and operational processes within the department.
• Implement and maintain LEAN tools throughout the department, including Kanban, 5S, push/pull, and continuous improvement.
• Develop and maintain a positive, collaborative relationship with project stakeholder.
• Verify and confirm funding and budget assignments and allocations for all assigned initiatives.
• Maintain communication with physicians, staff and other units/departments on a regular basis to promote effective and efficient operations within the department.
• Assist with the tracking, reporting and championing follow up work for all PSNs in the department.
• Contribute to and assist with activities relating to strategic planning and implementation.
• Identify risks and vulnerabilities to creates contingency plans.
• Plan for allocation of project resources in line with unit goals, strategic and business objectives.
• Employ appropriate techniques for maintaining team enthusiasm, energy and focus.
• Assist with measuring project progress, forecasting completion dates and final cost, and analyzing project variances across multiple projects.
• Create Standard Operating Procedures (SOPs) to improve efficiencies, eliminate waste and improve patient safety.
• Utilized systematic data-driven methods to identify reporting and control requirements and reflect them in all project plans.

Percent of Time: 100%

Pay Grade: 4A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Benefits Highlights

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• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• Regular salaried position located in Iowa City, Iowa

Required Qualifications

• Experience in managing multiple tasks simultaneously.
• Excellent written, oral, and interpersonal communication skills.
• A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and experience is required.
• Proficient with computer software applications and ability to manipulate data and format tables, retrieve data via queries, and create presentations.
• 3-5 years’ experience in performance improvement initiatives.
• Demonstrated ability to prioritize and work independently.

Application Process: In order to be considered, applicants must upload Resume and Cover Letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

For additional questions or concerns, please reach out to Ashley Fitzpatrick at [email protected]

Additional Information

• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Classification Title: Qual & Op Improv Specialist

Compensation

• Pay Level: 4A

Contact Information

• Contact Name: Ashley Fitzpatrick
• Contact Email: [email protected]
• Organization: Healthcare