Quality Business Systems Manager

WE'RE HERE TO BRING DELIGHT TO THE WORLD OF NUTRITION

OLLY is a fast-growing company working to bring simplicity and delight to the world of nutrition. Yes, stuff like vitamins and probiotics. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness where it's at? So we've made it our personal mission to help people make healthy choices by making it easier than ever for them to get better nutrition into their daily lives. We're super passionate about the work that we do and we're on the hunt for a fellow self-starter to join our ambitious bunch.

We hope you'll indulge us as we toot our own horn a little. We currently have over 40 products sold nationwide at retailers including Target, CVS, Safeway, Whole Foods, Walmart and many more. We got off to a fast start and have already been recognized as a successful, transformational brand in both the supplement and nutrition categories. As you can imagine we need more rock stars to help us continue the pace as we have high hopes for our future.

OK, one last tidbit or two - in 2019 we joined our friends over at Unilever to help us grow OLLY into a global brand. We are also a B-Corp, so doing social good is built into our DNA and we're headquartered in the heart of San Francisco with a culture that reflects the friendly, optimistic and health-minded values of the brand. Our goal is to build a uniquely special company and brand that will make us all proud!

BUT ENOUGH ABOUT US LET'S TALK ABOUT YOU

You are welcome at OLLY for who you are, no matter where you come from, what you look like, or what healthy means to you. Our products are for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and shine. So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find our inspiration to help people be happy from the inside out.

THE ROLE: BUSINESS SYSTEMS MANAGER

Our Quality Business Systems Manager works with OLLY cross-functional teams to help take our business to the next level through the implementation of leading PLM, QMS, and Data Science capabilities and tools. As the technical and data expert on the Quality Management Systems team, your job will be to bring our vision to life by translating business requirements into specific deliverables that you will drive through coordination with Global IT and 3rd party development teams.

This role is integral in ensuring OLLY has the best-in-category quality management systems to support our growing customer base, improve efficiencies and maintain compliance! This role reports into the Quality Management Systems Director.

KEY RESPONSIBILITIES:

• Be the primary liaison between internal and external cross functional groups including product development, quality, regulatory, local & global IT and software providers to implement and/or optimize tools and processes
• Establish key metrics and develop reports to allow metrics tracking and analysis
• Partner with Ops / ERP system management team to ensure lot traceability capability
• Leads OLLY site-wide training for new users and improvement releases
• Provides user support to troubleshoot problems / resolve technical issues
• Ensure systems maintain compliance with internal/ external requirements through data-driven oversight
• Develop and execute test protocols as part of systems verification and/or validation according to internal standards and 21 CFR Part 11 requirements
• Recommends new approaches where appropriate to improve processes/workflows to facilitate the organization achieving our business objectives
• Leads the implementation and maintenance of PLM and Quality and Regulatory Management systems including the configuration, integration, data migration, administration, and technical problem resolution
• Analyze underlying system issues and identify/define alternatives, assess feasibility and manage implementation of recommended solution
• Develop SOPs and Job Aids in support of systems implementation, operation and training

THE CANDIDATE

Your passion for delivery, knowledge of project management, detailed oriented nature, and love of data will not only keep those initiatives on track but ensure that the systems are accurate and functioning properly. If not, you will be on a personal mission to dig into the details, slice the data and understand the feeds/processes to figure out what is wrong, document what is needed, and work through others to make things right. Your prior experience building and implementing systems, documenting user requirements, coordinating UAT efforts, and downright grit will ensure our success.

CAPABILITIES + SKILLS REQUIRED

• 7 - 9 years System/IT/Configuration and administrative support experience in an FDA regulatory industry preferably in a Quality and Operations function
• Strong organizational and communication skills with the ability to clearly explain and visualize processes and workflows.
• Experience implementing, enhancing and integrating larger business management systems such as PLM, ERP and Quality solutions in compliance with 21 CFR Part 11
• Bachelor’s Degree in related field, Computer Engineering preferred
• Ability to see the “big picture” to connect data and processes across systems to drive efficiencies and ensure compliance
• Proven track record delivering compliant technology through the full software development lifecycle including process documentation, specification development, design, programming, testing, and implementation
• Ability to elicit business requirements and translate into industry standard documentation
• Travel 10% - 15% or as needed

WHAT TO EXPECT DURING THE INTERVIEW PROCESS

• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
• Round 2: 2-3 conversations with team or cross functional Ollies
• Initial video screen with a member of our Talent team
• Final Round: Homework*

*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as possible so that we can evaluate and provide other options that work for your needs

THE DETAILS

LOCATION: Remote- USA

HOURS: full time, exempt (salary)

MANAGER: Quality Management System Director

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

The pay range for this position is $109,000 - $135,000 dependent on experience. This position is bonus eligible and Long-Term Incentive eligible.

WHAT WE OFFER:

• 401(k) plan with Employer Match
• Annual Bonus + Long Term Incentive Plan
• 100% Paid parental leave, Fertility + Adoption Benefits
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year
• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
• Hybrid Work + Wellness + Cell Phone Stipends
• Free product
• 100% employer-paid medical coverage for employee only, dental + ortho, and vision insurance
• And much more!