Quality Assurance Supervisor Jobs

Role Purpose Statement

The job incumbent manages a shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Main Accountabilities

Generic Supervisor Responsibility
 Supervise daily area / department activities in the CSC
 Conduct daily work group meetings
 Manage allocated labour to maximize productivity
 Schedule and control employees to meet labour productivity and overtime targets
 Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
 Document and follow up on all department processes in order to implement improvements
Quality Assurance
 Supervises the CSCs Quality Initiative
 Ensure compliance with all Global Quality Standard (GQS), HACCP, FDA, USDA requirements, as well as, other regulatory agencies and airline customer Quality requirements
 Partners with CSC Leadership to ensure Audit Readiness
 Regularly trains all employees on proper Food Safety, Hygiene and Handling Procedures
Leadership
 Ensure that the area of responsibility is properly organized, staffed and directed
 Guide, motivate and develop the subordinate employees within the Human Resources Policy
 Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
 Make the company's values and management principles live in the department(s)
 Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
 Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase

Knowledge, Skills and Experience

 Bachelor’s degree preferred
 One to three years of related work experience required
 Proven analytical and leadership skills
 Strong interpersonal and communication skills
 Ability to develop and lead others to obtain desired results & achieve budget
 Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
 Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
 Good knowledge of Microsoft Office and Windows-based computer application