Quality Assurance Pharmacy Operations Associate

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com .
About The Role
Hims & Hers is seeking an Quality Assurance Operations Associate who will report to the Sr. Manager Quality Assurance and will have responsibility for creating and implementing quality assurance (QA) standards for Hims & Hers products. As a Quality Assurance Operations Associate, you will be located in the Gilbert, Arizona facility and will focus on driving continuous improvement efforts that benefit and delight the Hims and Hers customers. You will provide support to Operations, work with external manufacturers and suppliers to ensure products are produced to Hims and Hers standards.
You Will

• Develop and review standards, policies, and procedures for all functions and departments involved with the compounding and manufacturing of Rx products and Warehouse activities
• Coordinate with internal team members in supplier selection, verification and validation processes
• Manage inspections of goods as well as segregation and quarantine of defective items until the disposition of the product is determined
• Support external manufacturer non-conformance investigations & issue SCAR’s to improve Hims & Hers quality processes
• Provides support to quality, operations, and pharmacy teams when involved in troubleshooting and process optimization
• Provide expert guidance in critical quality areas for product launches, which include but are not limited to testing, documentation, ensuring compliance to regulatory requirements and warehousing principles
• Build an SOP library for core quality processes for Rx products and warehouse activities
• Schedule and perform quality audits of compounding pharmacies and raw material vendors. Reports findings to the appropriate teams
• Participate in investigations for process deviations and product quality failures and assist in the implementation of corrective actions, while ensuring CAPA’s are closed in a timely manner
• Support the execution and implementation of a Corporate Quality Management System (QMS) software
• Collect, document, and prepare samples for shipment for testing
• Monitor all activity on the compounding floor to assure adherence to company protocols, policies, procedures, and applicable regulations
• Retain Life Cycle Management

You Have:

• Knowledge of cGMP requirements and FDA regulations would be a plus.
• Ability to define problems, collect data, establish facts, and analyze records to draw valid conclusions utilizing a risk based methodology
• Ability to effectively present information, identify problems and resolution to address questions from managers, clients, customers, and regulatory agencies
• Some travel may be required
• Ability to write reports, business correspondence, specifications and procedures as well as monitor processes and metrics
• A minimum of 3 years experience in the pharmacy industry, pharmacy technician experience is extremely relevant
• Bachelor's degree in a Life Science, Chemistry or related discipline preferred
• Excellent attention to detail and accuracy
• Ability to multi-task and work independently in a fast-pace environment
• A minimum of 3 years experience in the area of Quality Assurance/Control, Warehouse Operations, and/or Compounding

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Outlined below is a reasonable estimate of H&H’s compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current salary range is
$60,000 — $70,000 USD
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .