Quality Assurance Engineer Ii

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Supply Chain, Procurement and Quality organization is a fast-paced and dynamic environment, delivering best-in-class communications equipment and solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, quality and collaboration. We plan what products and services are needed, source efficiently and ethically from a diverse supply base, launch new products, make and deliver solutions on time, and exceed customer expectations through outstanding quality, service and support. We are a central point in our efforts to bring value, quality and lead technology innovation.

The Quality Team is a highly motivated team that enables business while finding the right balance between customer satisfaction, cost and risk. Our mission is to proactively assess, and mitigate risk to protect our customers and safeguard the business from quality disruptions. We are a customer focused team designed to bring value, help lead innovations and drive quality within the company.

Responsibilities:

• Assesses customer and business impact from product quality issues, communicates issues, and drives supporting teams for issue resolution.
• Designs and/or specifies quality control sampling and testing procedures. Formulates quality control policies and procedures in conjunction with other engineering disciplines, operations, and suppliers and analyzes the economic impact of any quality control process proposed.
• Performs escape management procedures, conducts root cause analysis (RCA) on trends, customer concerns to ensure corrective and preventive actions are performed for design problems for internally produced products and processes to prevent recurrence.
• Identify quality risks, analyze risk assessments and assist in driving mitigation/closure plans.
• Qualifies components and works with suppliers to ensure repeatable robust processes are in place to maintain quality control and prevent future defects.
• Analyzes material failures to determine root cause, generates failure analysis reports, and works in conjunction with engineering and suppliers to implement corrective actions.
• Report on the QMS as implemented and engage site leadership regarding progress towards meeting quality objectives
• Responsible for developing, collecting, tracking, monitoring and briefing key performance indicators (KPI’s).
• Understand hardware architectures and manufacturing processes.
• Designs and installs quality control processes, procedures, tools, and statistical techniques.
• Act independently to operations as an internal advocate for customers in Quality related issues and decisions

Preferred Skills:

• Knowledge of quality management systems (like ISO, CMMI, etc.)
• Excellent communication skills verbal and written
• Quality and Continuous Improvement tools
• Strong engineering skills preferred.
• Risk management
• Auditing certification: (e.g. ISO 9001 Internal Auditor Certification)
• Project management methodologies
• Experience in applying process improvement models (e.g. Digital Six Sigma, Lean, etc.)

Basic Requirements

Required Skills:

• Bachelor’s Degree in Business, Finance, or Mechanical Engineering
• Strong analytical, facilitation, documentation, and communication skills required.
• Facilitating meetings and conducting presentations to senior level leadership members required.

#LI-JM3

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Paid Parental & Family Leave
• Employee Stock Purchase Plan
• 401K with Company Match
• Generous Paid Time Off Packages
• Medical, Dental, Vision benefits
• Incentive Bonus Plans
• 9 Paid Holidays
• And more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.