Quality Analyst, Law Enforcement Child Safety - Usds

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
As a Quality Analyst, you will become a quality expert and work to support our Child Safety team through quality assessments, continuous improvement initiatives and much more. Our team must rely on accurate quality measurement and data-driven decisions to sustain scalable operations focused on operational maturity, consistency, and compliance. Quality includes measuring not only individual operator performance but also evaluating the efficacy of our policies and processes to ensure general compliance. This role will require critical thinking, creative solutions, strong communications skills, and excellent problem-solving. You will be working with a variety of stakeholders across the globe, including Training and Documentation, Policy and Process, Tooling and Legal to ensure that Legal Policy Operations remains a vibrant and operationally mature organization.
This position will be full-time and will be based in our CA locations.
Responsibilities

• Track/flag trends and patterns within assessments and cascade back to Performance Insights Manager
• Collaborate closely with data analytics team and engineering team to continually improve on tooling needs for QA metrics and data analysis
• Monitor quality assurance related metrics, familiar with data statistics and analysis
• Remain up to date on relevant workflow changes, operational guidelines, and policy updates
• Provide constructive feedback to Child Safety Team members and management regarding quality of work highlighting any identified risks
• Support the US Child Safety team by learning workflows and performing core work
• Create and present case reviews that adapt to various audiences (leadership, specialists, etc.) to establish a unified message and an understanding of events and root causes
• Support the operational team on its quality initiatives, create data- driven insights on escalation trends, and maintain feedback loops to leverage these trends to mitigate risk
• Conduct quality assessments encompassing complex policies and workflow processes for the US Child Safety Team
• Use quantitative & qualitative research methods to perform post hoc root cause analyses on designated high priority escalations
• Identify and recommend improvements to policies, processes, systems, and products that mitigates risk to TikTok

Qualifications

• 2+ years of experience moderating for Child Safety Response or 2+ years in Law Enforcement supporting Child Safety
• Experience working cross functionally with a variety of stakeholders in a fast-paced environment
• Experience in a work environment with sensitive content that includes child sexual abuse, exploitation and other material that may be considered offensive or disturbing
• Proven ability to assess risk and impact
• Experience conducting review of both live/historical user generated content with a detail-oriented approach and in accordance with team guidance for reporting to the National Center for Missing and Exploited Children (NCMEC)
• Strong attention to detail, highly self-driven and results oriented
• Experience executing on repetitive core work tasks while maintaining attention to detail and keeping an eye out for potential process improvements

Preferred Qualifications

• Bachelor’s degree or above
• Knowledge of child safety policies and/or legislation (e.g.,civil and criminal subpoenas, court orders, search warrants, NCMEC Reports)
• Experience in quality analysis in the content moderation/trust & safety industry
• Passionate and willing to work in the digital media and entertainment industry

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Job Information
The base salary range for this position in the selected city is $62400 - $124344 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.