Child Safety Team Specialist - Usds

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
About the Team
As a member of the USDS Legal Policy Operations (LPO) team, you will be integral in ensuring that TikTok is a safe and trustworthy place for our community. Our team is a specialized group covering Privacy, Intellectual Property & Identity and Legal Response. Within and across each vertical, we work together to develop efficient workflows and thoughtful policies that mitigate legal risk. We are here to ensure a scalable model to meet what the law requires in an operationally feasible way while protecting user rights. We support our Trust and Safety organization, and wider company colleagues ensure that we are sustaining an equitable platform that inspires creativity across all markets.
About the Job
As a Child Safety Specialist, within the Legal Response Team (LRT) at TikTok, you’ll be part of a global effort that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.
You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children.
Note: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.
Responsibilities

• Review and assess inbound escalations from Law Enforcement and other teams
• Conduct review of both live/historical user generated content with a detail-oriented approach and in accordance with team guidance for reporting to the National Center for Missing and Exploited Children (NCMEC)
• Demonstrate operational excellence on a team that evaluates legal risk and user privacy in the world centered around child safety
• Execute on repetitive core work tasks while maintaining attention to detail and keeping an eye out for potential process improvements
• Support inbound queue based internal escalations related to the most vulnerable users in our community
• Lead escalations of urgent legal requests, liaising with Product, Policy, Communications and Legal teams whenever necessary
• Draft internal documentation, workflows and procedures concerning safety and data disclosure
• Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse, exploitation and other material that may be considered offensive or disturbing
• Availability to potentially work on weekends or other outside of normal US office hours as par of either a rotational basis or a regular schedule as needed

Qualifications

• Up to 5 years of experience working in technology, safety, or a related field
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, child safety, and other potentially objectionable material
• Experience in reviewing or being exposed to sensitive content and a deep
• Ability to work successfully in cross-functional teams
• Strong attention to detail, highly self-driven and results oriented.
• Excellent verbal and written communication skills
• Bachelor's degree or equivalent experience

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Job Information
The base salary range for this position in the selected city is $65478 - $130888 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.