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Company | Coinbase |
Address | Los Angeles Metropolitan Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-06-20 |
Posted at | 1 year ago |
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- Act as a trusted point of contact for escalations and high priority issues related to your scope
- Manage Critical Error Remediation validation process
- Present the QA results to senior stakeholders in weekly meetings
- Produce weekly metrics providing a detailed overview of the errors identified in audits and QA scores
- Implement new QA rubrics and frameworks
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Achieve service level agreements and quality metrics for your line of business, at the individual and team level
- Review disputes and make the decision based on the existing documented process and regulatory requirements
- Act as a directly responsible individual for the US Escalations Quality Assurance programme for CX
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Identify process gaps and work with stakeholders within CX and financial crime to improve the process
- Complete weekly allocations of cases to be audited by analysts
- Continuously add value through effective impact analysis, prioritization and efficient execution of projects.
- Track record of delivering work outcome to budget and meeting quality standards
- Proven ability to work collaboratively with global partners in other functional units
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Experience in working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and sanctions
- Highly-motivated, analytical, organized, innovative, and adaptive
- 5+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products
- Experience in assisting, developing, and producing metrics and reporting
- Multi-tasking ability, team-oriented, and a self-starter
- Ability to work with limited direction from management when situations occur
- Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- Advanced degree in business, finance or legal
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
- Experience in project management or analytics or quality assurance.
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