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Forecasting Lead Jobs
Company | Chime |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-06-19 |
Posted at | 11 months ago |
About The Role
- Build forecast models and scenarios to support product initiatives. Provide analysis to assess and mitigate risk associated with the scenarios
- Own long, mid, and short term forecasting planning cycles. Provide enhancements to the existing locked forecast process. Optimize long-term planning, from workload input, process, and tools
- Ensure data integrity within telephony, IVR, WFM, and CRM tools by reporting data anomalies, routing issues, and other technical issues. Track and normalize volume aberrations
- Partner with the operations team to ensure planned to required FTE delivery is met. Build overall and site-level headcount tracker to plan and to monitor headcount delivery by the site
- Forecast volumes and productivity assumptions across all channels and lines of businesses using historical data, trends, seasonalities, and events. Quickly identify and explain fluctuations in volume, AHT, and other assumptions to adjust resources accordingly. Goal: +/- 10% weekly, daily and interval workload.
- Proactively support sites in achieving attrition and shrinkage level targets, determining overtime hours, and optimizing staffing levels
- Distribute daily and interval workload forecast by site four to six weeks in advance. Workload allocation must be based on planned FTE by the site
- Experience in building complex models using various statistical tools for optimization and the ability to effectively communicate adjustments, opportunities & risks to stakeholders
- A high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
- A detailed understanding of forecasting and presenting financial and non-financial data
- A Bachelor’s degree with an emphasis in Finance, Accounting, Economics, Math and/or Business or equivalent experience
- Previous Capacity Planning / Forecasting experience strongly preferred as well as experience with business intelligence and analytics
- Proficient experience in Microsoft Excel and Google Sheets required; SQL is a big plus. Some programming experience is a plus
- 4+ years of hands-on experience in operational forecasting, staffing, and scheduling for a multi-location operation
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
- 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 📝 Quarterly stipend to spruce up your home office
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 💰 Competitive salary based on experience
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