Provider Outreach And Training Coordinator - (Remote)

Description

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

At Acentra Health, we invest in your skills, offering abundant resources and opportunities for professional development and personal growth. As a rapidly growing national quality improvement and care management organization, we genuinely care about the communities we serve and actively contribute to their well-being. We believe in providing you with the opportunity to excel in your areas of expertise, allowing you to shine at what you do best. Our commitment to continuous learning, development, and fostering career growth ensures that you can reach your full potential and thrive in your professional journey!

We do this through our People

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

Provider Outreach and Training Coordinator

• Are you an experienced Provider Outreach and Training Coordinator looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Acentra team?

If so, you might be our next new team member!

Position Overview

The Provider Relations and Outreach Coordinator is responsible for building and executing the training curriculum for providers in addition to being the main point of contact for any provider related inquiries not considered to be standard interactions with operational and call center units. This position is critical to introducing providers to Acentra's system and policies. The individual within this role will have regular communication with providers via multiple mediums. Training providers on our system and educating on critical submission policies are central to the role. This includes being responsible for training activities and available for technical assistance. health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

Please note: Must reside in the beautiful State of Virginia. This position is remote; however, it may require occasional travel to our Richmond, VA office a few times a month for essential meetings and collaboration with Senior Leaders and Clients. We value the benefits of remote work while also recognizing the importance of occasional face-to-face interactions to foster strong relationships and drive impactful results.

Role Responsibilities

In this role, you will

• Outreach and Education: Your passion for sharing knowledge will shine as you plan, develop, and facilitate engaging outreach and education programs for providers and stakeholders. Be a part of our innovative approach by hosting on-demand webcasts to keep everyone informed.
• Versatile Support: As a valued member of our team, you'll cross-train and perform duties across various contracts within Acentra. Your adaptability will provide a flexible workforce, catering to client and customer needs effectively.
• Stellar and Engaging Communication: Exceptional written and facilitation skills, combined with outstanding customer service, will be essential in this role. Be a strong team player, fostering a collaborative environment. With your guidance, we'll strengthen vital connections within our healthcare community.
• Collaborative Coordination: Collaborate with different providers, including Long-Term Care/institutional facilities, physician offices, and DME providers. Your coordination skills will be crucial in facilitating seamless healthcare delivery.
• Facilitate Prior Authorization: You'll be the go-to expert in resolving prior authorization issues, contacting providers to provide essential forms and prior authorization policies. Your coordination skills will ensure that recipients receive the necessary items and services covered by Medicaid promptly.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Required Qualifications:

• Educational Background: Bachelor's degree is preferred, preferably in a Human Service field.
• Healthcare Expertise: A minimum of 3 years of experience in a Healthcare environment, preferably in hospital, outpatient, managed care/utilization management, Care Management, or LTC environment.
• Training Guru: Demonstrated expertise with at least 2 years of preparing and delivering informational and instructional programs for adults.
• Government Programs Savvy: Experience with State Medicaid or other state government programs will give you a head start in this role.

Basic Qualifications

To excel in this role, you should possess the following qualities and qualifications:

• Confidentiality Champion: Adhere to confidentiality standards and HIPAA compliance when working with medical providers and other stakeholders. Your commitment to privacy and data security is crucial in our line of work.
• Top-Notch Organization: Exceptional organizational skills to go hand-in-hand with your customer service finesse. Your ability to communicate effectively in writing and through facilitation will be invaluable.
• Education Enthusiast: A passion for education and an understanding of curriculum development, course planning, and effective use of technological education tools and audio/visual equipment.
• Tech-Savvy: Proficiency in MS Office is a must, and the capability to navigate through multiple screens is essential. Additionally, being open to learning and mastering new educational software will be a big advantage.
• Sense of Urgency: Your drive to meet deadlines and deliver quality results will make you a vital member of our team.
• Grace Under Pressure: Handle multiple and changing priorities with ease, even when deadlines may conflict. Your ability to stay composed under pressure will be an asset in our fast-paced environment.

At Acentra Health, we uphold a strong commitment to Equal Employment Opportunity, valuing diversity, equity, inclusion, and a sense of belonging within our workforce. Our organization thrives on fostering a culture of continuous learning, development, and abundant opportunities for career growth. Come and embark on a journey filled with exciting possibilities and a world of opportunities awaiting you!

Apply now!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Mental And Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.