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Property Technology Engineer 3 (Remote)
Company | Choice Hotels |
Address | , Remote |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-19 |
Posted at | 9 months ago |
Property Technology Engineer 3
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as a Property Technology Engineer 3 in the Service Operations team. Service Operations is the team that provides Service Desk support, Incident management, enterprise application support, enterprise systems group, windows engineering, Microsoft 365, Managed Hotel operations and Property Technology Engineering. We interface with end user customers, hotels and business partners to ensure a great user experience to achieve business goals. Simplicity and Customer Centricity is our key guiding principles. As a key member of our Service Operations team, you will be the focal point for all interactions with franchise hotels technologies and responsible for interfacing with business and driving key vendor relationships.
Are you someone who likes hotel property technologies? We invite you to apply today for our Property Technology Engineer 3 role today and #MakeItYourChoice.
Your Responsibilities
- Review Target Opera PMS version strategy with Oracle
- Drive vendor meetings to review incident, service desk, and availability metrics
- Provide technical guidance on operational issues affecting the Opera PMS
- Communicate with hotel ownership/management to ensure deadlines are met
- Take ownership of new hotel onboarding tasks related to the property management system
- Vendor coordination (PMS, payment systems, etc.)
- Network and hardware evaluation per brand/vendor standards
- Communicate with hotel ownership/management to ensure deadlines are met
- Orchestrate day of Go-Live cutover tasks
- Monitor the incident queue and assist in resolving incident/service request according to the team’s established SLO’s
- Monitor Opera PMS future version release notes provided by Oracle to identify items of business impact
- Coordinate communication with the third-party technical vendors and internal teams for planned events, outages, etc.
- Orchestrate day of Go-Live cutover tasks
- Provide an escalation point for hotels and corporate staff requesting assistance with Oracle and Shift4 issues
- Form a relationship with the account teams at Oracle and Shift4
- Drive vendor meetings to review incident, service desk, and availability metrics
- Monitor Opera PMS future version release notes provided by Oracle to identify items of business impact
- Review Target Opera PMS version strategy with Oracle
- Consideration of Oracle’s Critical Patch Update (CPUs) releases to minimize maintenance outages
- Participate in on-call rotation to provide 24/7 support coverage.
- Consideration of Oracle’s Critical Patch Update (CPUs) releases to minimize maintenance outages
- Proactively identify areas for continuous improvement and work with associates and vendors to implement
- Responsible for supporting the vendor-provided Opera property management systems (PMS) and payment systems
- Vendor coordination (PMS, payment systems, etc.)
- Identify and execute proactive monitoring integrations of the Opera PMS
- Network and hardware evaluation per brand/vendor standards
Your Experience, Skills & Competencies
- Experience Deploying Credit Card solutions
- Bachelor's degree in related field preferred or equivalent experience
- Proficient in network, desktop, peripherals, protocols, communications, and other property management systems.
- In depth knowledge of Oracle Opera, interface pc’s, payment systems.
- Experience with Opera OPI is a plus (oracle payment interface)
- Experience in Opera interface configuration and implementation
- At least 4 years’ Experience in Oracle hospitality property management systems (Opera V5, Opera Cloud, Oracle Identity)
- Experience in Opera PMS installation and troubleshooting
- Project management skills are a plus
- Must be able to work in a fast-paced environment with changing priorities and dates
- Experience working with Shift4 is a plus
Your Team
This is an individual contributor role that will report to the Manager, On-Property Technology. You will have 4 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As a Property Technology Engineering 3, you will be a remote based associate, working from your home. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in Rockville, MD, Scottsdale, AZ or St. Louis Park, MN.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test when working in the office.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
2021 Choice Hotels third quarter domestic RevPAR exceeded guidance and grew 11.4% above 2019 levels; awarded 89 new domestic franchise agreements in the quarter, a 10% increase from the same period of 2020
http://media.choicehotels.com/2021-11-04-Choice-Hotels-International-Reports-2021-Third-Quarter-Results
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
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