Project Manager/Omnichannel Jobs

Online Retail Omnichannel, NOT BANKING OR GOVERNMENT

**We need three senior (10+ Years) Project Managers with EXTENSIVE OMNICHANNEL EXPERIENCE. These resources will be managing Omnichannel ecommerce projects and be the primary contact responsible for defining and optimizing specific aspects of the Omnichannel customer experience. Candidates must have heavy experience in online RETAIL.

Candidates Must Have:

1. 10+ YEARS OF Project Management
2. Omnichannel ecommerce experience
3. Online Retail experience

JOB REQUIREMENTS:

10+ Years of Project Management experience

5+ years project management experience in omnichannel / online / retail projects

DESCRIPTION

The Omnichannel Manager is responsible for enhancements of the Omnichannel customer journey in North America (NA). This individual is responsible for improving the Omnichannel experience, as well as work on implementing capabilities for brands and markets.

The Omnichannel Manager reports to the NA Omnichannel Director and has the following responsibilities:

• NA primary contact responsible for defining and optimizing specific aspects of the Omnichannel customer experience (Offline/online alignment, CRM, etc.)
• Lead implementation of Omnichannel projects, from business kick off to go live, by tailoring Global tools to NA brands & markets’ needs.
• NA primary contact for one or several types of Omnichannel initiatives (Loyalty programs, in-store and digital services, BOPIS and High Touch Services.)

KEY RESPONSIBILITIES:

• Prepare and lead follow-up calls / steering committees to give visibility on projects progress, plannings, risks, issues and decisions to be taken
• Be able to communicate on results, learnings and best practices
• Anticipate risks, blockers and next steps with limited supervision
• Assist Omnichannel project managers in onboarding on these initiatives
• Point of contact and implementation expert for key initiatives to our partner teams (Brands, IT, Online, Legal, CRM, affiliates, etc.)
• Know the key business drivers, KPIs reports available and benchmarks of live initiatives
• Create reference documents that describe the implementation phases and that can be reused for all future projects
• Know how to manage all steps of the implementation and be able to manage these types of projects in autonomy
• Identify pain points and work with partners teams on long term solutions

Lead Omnichannel projects:

• Prepare and lead the business kick off of these projects
• Share visibility to own manager on project progress, blockers and needs to make projects move forward
• Be involved in all project steps and lead the business-related topics (business requirements gathering, creation of marketing strategy, alignment on training strategy, creation of emails, developments QA, Go/No-go decision, launch preparation, post-launch QA) making sure that the right partner teams are involved
• Be the business key contact of all project stakeholders (brands and markets, IT, online, CRM, legal, etc.) and make sure to share with them the planning, risks and project updates on a regular basis
• Organize all business-related workshops and meetings with the objective to gather all documents needed to start the production (business requirements, customer journey documents, business case, etc.)

NA primary contact responsible for defining and optimizing specific aspects of the Omnichannel customer experience:

• Synthesize data and the outcome of work done and translate it into meaningful recommendations to inform brands decisions
• Together with the Omnichannel Director and the Omnichannel Managers understand the challenges and key success factors related to the Omnichannel customer experience
• Deep dive into brands and markets results, identify opportunities and engage with key contacts to implement best practices and significantly improve long term results
• Define workstreams and involve all relevant stakeholders to orchestrate the work to be done
• Lead follow-up calls to give visibility on projects progress, plannings, risks, issues and decisions to be taken
• Continually develop new innovative ideas and identify opportunities to improve the omnichannel customer journey
• Benchmark the competition

Continuous enhancement of existing capabilities :

• Create guidelines and playbooks to cascade all of our recommendations and tips to the brands/markets
• Work on enhancements projects in partnership with technical and business teams
• Guide low performers with actionable plans in place to improve the performance
• Analyze the Omnichannel performance and identify low and best performers
• Identify best practices within our brands and markets, but also outside of the company

In addition to these main responsibilities, the Omnichannel Project Manager will also have secondary responsibilities:

• Support temporary lead on additional initiatives in team member’s absence
• Lead the analysis, building clear and comprehensive models to drive insights forbusiness
• Build executive presentations showcasing insights from this analysis
• Scope new initiatives and lead the launch of pilot projects in the NA

Qualifications

• Team player
• Ability to adapt to various audiences / types of projects
• A positive, can-do attitude is key
• Ability to deliver clear messages to a business and technical audience
• Results orientated and data driven
• Excellent organizational and analytical skills required
• Self-starter, proactive, flexible and able to handle a multitude of projects at one time while well prioritizing tasks
• Curiosity
• Strong experience in project management - Minimum 3 years working as Project Manager on omnichannel / online / IT / retail projects