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Project Manager, Used Car Operations

Company

Tesla
Address , Fremont, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-17
Posted at 11 months ago
Job Description
What to Expect
In your role as Project Manager, Used Car Operations you will identify, research, and support the implementation of projects that directly improve key areas of the Used Car business. You are knowledgeable in the used vehicle wholesale/retail title transfer process and of how DMVs, lienholders, and 3rd party dealers operate in North America (US, CA, MX). You will use your specific industry knowledge to research and implement efficiency gains that improve the overall cost/turn times of the used vehicle program. You will work cross functionally with internal Tesla stakeholders and external partners on an array of policy/compliance, digital, business operations projects, and represent the interests of used car business. You will also support the organization in measuring team performance and tracking to quarterly target goals. You are a dynamic critical thinker who can research, identify issues/opportunities, execute solutions, and then report on resulting impacts.
What You’ll Do
  • Develop expertise knowledge of the vehicle ownership transfer process in all NA regions (US, CA, MX) and the various systems/logic of acquisition types (lease end, trade-in, returns)
  • Routinely act as designated action items gather/note taker during calls and promptly distribute notes and/or transpose actions into tickets
  • Actively participate in internal/external project prioritization calls, daily stand ups, sprint planning, business ops updates, SOPs, etc.
  • Manage any 3rd party vendors to maintain optimal service levels and identify opportunities to increase/decrease services if cost/efficiency can be gained elsewhere
  • Routinely update project tickets, break projects down into deliverables, and complete projects by deadline
  • Research problem statements/processes, identify constraints and root causes, partner with senior project managers and other stakeholders to scope improvements, drive solutions to completion, and verify desired impact was made
  • Develop and maintain comprehensive operational excel scorecards and KPI performance graphs/charts for all Used Car Operations sub-orgs
  • Maintain and uphold current extensive knowledge of state-specific DMV requirements as it relates to transacting vehicle ownership transfers and ensure Used Car teams are within compliance standards/laws
  • Own and service any ad hoc requests promptly
What You’ll Bring
  • Background or knowledge of business/sales operations, ROI analysis, operational reporting/analytics, SQL
  • Bachelor’s degree preferred or relevant professional experience
  • 1+ years of operational/project management experience
  • Intermediate experience with project management tools (JIRA, Confluence, MS office, Visio, Excel)