Project Manager Jobs

About Supplier.io

Supplier.io powers the industry’s most successful supplier diversity programs. Working as a trusted advisor to the supplier diversity community, Supplier.io's mission is to support every program by providing innovative and superior end-to-end supplier diversity solutions. Equipped with unparalleled data intelligence, superior technology, and expert guidance, Supplier.io's customers can establish and advance their supplier diversity initiatives effectively and strategically. We are the pioneer and leading provider of data driven innovation and supplier diversity solutions. Our mission is to help supplier diversity programs increase spending with diverse suppliers through innovation and strategic processes. Come join a company with a great mission, culture, and an opportunity to make a positive social and economic impact. For more information, visit www.supplier.io.

The Opportunity

The Project Management Office (PMO) is responsible for project managing both customer delivery of Supplier.io solutions and key internal company initiatives. PMO staff will manage the project plan and execution of customer onboarding, software implementation, data delivery, and product adoption in close partnership with the Sales, Customer Success, Product Operations, and Innovation teams. Project Managers will lead and manage product (software and data) implementations and migrations as well as on-board and provide end-user training of software and technology solutions to customers and their users.

What You Will Do

• Proactively maintains SME knowledge of all Supplier.io products and services. • Interacts with customers, both through email and web meetings.

• Sets and manages customer expectations with regards to project timelines and deliverables.

• Build customer confidence, delivering a higher quality customer experience.

• Partner with Customer Success Managers in customer facing conversations to lead the delivery and timeline of contracted solutions.

• Gathers customer requirements and obtains any required files or documentation needed for onboarding or delivery of the contracted products and services.

• Collaborate actively with onshore and offshore product operations personnel to ensure implementation activities are prioritized effectively, timelines are set, and delivered on-time.

• Create project plan, and timeline for a standard implementation of each of Supplier.io's product offerings.

• Delivers an exceptional customer experience for assigned project implementations.

• Lead coordinator for product migrations and new product implementations.

• Collaborates and liaises with all internal teams (onshore and offshore) involved in the product migrations and new product implementations to:

• Coordinate project activities, resources, information, and timelines.

• Raises and escalates project-related issues and related mitigation plans to the attention of the Customer Success Manager and management in a timely manner.

• Document, track, monitor, and report all assigned project-related tasks and issues through completion and/or resolution.

• Keep customers and Customer Success colleagues informed of project status, achievement of milestones, etc. on a proactive basis.

• Ensures assigned implementation and migration activities are prioritized effectively, timelines are set, and delivered on-time.

• Performs dedicated customer trainings as part of onboarding and general user training.

• For assigned internal projects, project manage key initiatives by developing the project plan, assigning resources, and facilitating the team to hit timelines and set goals.

• Identify improvement/innovation opportunities based on customer feedback or one’s own analysis.

What You Will Need to Succeed

• Bachelor’s degree, Certification, or equivalent experience.

• 5 years of SaaS Implementation experience across a variety of platforms.

• 3 years Project Management experience.

• Comfortable working with multiple product offerings simultaneously.

• Strong problem-solving skills and the ability to make sound decisions independently.

• Exceptional communications skills in spoken, written, and presentation form.

• Excellent organizational and time management skills, with the ability to prioritize competing requests from customers.

• Proven experience with client engagement and motivation techniques.

• Working knowledge MS Office Suite and project management tools.

• Knowledge of supplier diversity, procurement, or supply chain is a plus.