Project Manager Jobs

Company Description

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

The Project Manager (PM) plans, executes, and finalizes projects according to strict deadlines and within budget. The PM leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Job Duties

Project Planning and Management

• Develop internal project status reports and conduct weekly team project review meeting
• Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
• Regularly maintain ongoing project-related communication with core team, client, and external resources
• Set and reinforce project expectations of team members and vendors
• Maintain an understanding of client business, objectives, and tactics
• Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
• Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
• Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
• Cultivate understanding of company project process and procedures
• Coordinate proposal/new business presentation trafficking and deliverables
• Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
• Review and contribute to project briefs and initiate project kick-offs

Financial Management and Tracking

• Complete internal invoice forecasting on monthly basis
• Enter and maintain project budgets and billing schedules in company financial system
• Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
• Track budgets of active and completed jobs against total yearly client budgets
• Maintain cost-to-complete estimate report for active projects
• Assist Senior PM and Account Services team in troubleshooting client financial questions and discrepancies
• Create monthly client accrual reports
• Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
• Evaluate project progress against contracted billing schedules and initiate AR invoice requests
• Perform budget reconciliations at the completion of all projects

Account Management Support

• Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
• Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
• In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner
• Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
• Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates

Quality and Risk Control

• Ensure that all quality control measures (eg, editorial review, graphics review) are completed
• Ensure all project specifications sold are being met and delivered to meet or exceed client expectations
• Initiate and maintain electronic files for all projects

Key Competencies

• Highly developed organizational skills and attention to detail and timelines
• Proactive, solution-oriented approach to project management
• Well-developed professional communication skills, including written and interpersonal
• Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
• Ability to identify key issues; creatively and strategically overcome challenges or obstacles
• Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
• Professional behavior and confidence
• Desire to meet professional goals and acquire new skills
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
• Ability to master various content management systems
• High level of integrity, confidentiality, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills

Qualifications

Requirements

• Bachelor's degree
• 2 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)

Preferred Skills/Experience

• Experience with electronic project management software
• Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
• Agency experience (digital a plus)

Working Conditions

• Overtime as required to meet business/client needs

Additional Information

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.