Program Manager, Learning & Development

About Interise: Interise believes that the number one problem in America today is economic inequality and the ever-widening wealth gap, particularly the racial wealth gap. Interise is on a mission to create an inclusive economy by supporting the growth of established small businesses that are owned by people of color or located in low-wealth communities. We achieve mission through bold programs that close gaps in business knowledge, know-how, and networks; purposeful research that turns insights into actions; and national partnerships that create impact at local, regional, and statewide levels. Interise's award-winning curriculum uses a peer-learning method to provide business owners with the knowledge, know-how, and networks necessary to grow and scale. As Interise companies grow, they contribute to local job creation and build community wealth. Interise companies historically create new jobs at 5x the rate of the private sector and are responsible for the creation of over 30,000 new jobs.

Position Summary:

The Program Manager will manage and support Interise’s rapidly expanding program delivery teams by working collaboratively across departments. They will provide programmatic, operational, administrative, and logistical support to ensure that the processes of program development and program delivery supportare streamlined and efficiently performed while ensuring quality and that strategic goals are met. The ideal candidate will have previous experience in program design, working with adult learners, project management, process improvement, customer support, learning management systems or e-learning, an eye for creative design,and be acquainted with the field of economic development and passionate about Interise’s mission.

Position Responsibilities:

• Support marketing efforts through the creation of instructor profiles, creating engaging content for updates to HQ and social media.
• Provide on-going support for Interise’s Small Business STRONGER programming.
• Work cross-functionally to develop and execute high quality learning experiences for adult learners with measurable results for Interise partners and customers.
• Provide superior customer support to all of our Instructors and elevate issues as appropriate.
• Organize and edit monthly communications to Instructor Network
• Provide logistics support and contribute to the content and delivery of quarterly and annual program delivery trainings as well as asynchronous training modules.
• Travel of 10% throughout the year.
• Manage and provide on-going support to the Instructor network through regularly scheduled check-ins, conference calls, and site visits.
• Manage the hiring process to source high caliber instructors for our programs that are delivered nation-wide.
• Identify and implement operational efficiencies, including the use of new technology and program management tools.
• On-going review of program evaluations for red flags, as well as opportunities to share best practices and recognize our Instructors.
• Some nights may be required.

Position Qualifications:

• Experience and general knowledge with online learning communities and/or learning management systems.
• Proficient in Microsoft Office Suite and Google Suite
• At least 3-5 years of successful work experience; ideally working in a nonprofit, social enterprise, or business environment.
• Demonstrated understanding and commitment to the Interise mission and strategic priorities with a desire to work in a fast-paced, entrepreneurial environment with focus on social change.
• Creative experience with Adobe, Photoshop and Illustrator is a plus.
• Healthy sense of humor, enthusiasm, and appreciation for creativity, fun and diversity in the workplace. High energy, positive, “can-do” attitude with a desire to be an integral member of a learning community.
• Solid customer service skills.Excellent professional judgment with confidential or sensitive information.
• Experience creating newsletters and/or other external communications.
• Familiarity with Salesforce and other CRM tools is a plus.
• Ability to manage competing priorities.
• Strong team orientation and ability to work effectively in collaboration with diverse groups of people while also demonstrating great initiative and ability to work independently.
• Highly developed interpersonal, written, and oral communication skills; Ability to network, communicate and build relationships with a variety of constituents.
• Highly organized and detail oriented.
• Results and deadline-driven. Strongadministrative skills in project management and process improvement.
• Bachelor’s degree required. MBA-level Business knowledge and experience preferred.