Product Manager - Experience - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)
The experience in healthcare can be complicated and hard to navigate, making what can already be a challenging time that much harder for a consumer. This role is responsible for using product management best practices to set the vision for and execute a simplified consumer experience. An experience that delivers on the United Health Group mission, of helping members live healthier lives and making the health system work better for everyone.
As a Product Manager, Experience you will help build customer experiences that simplify how consumers learn about and use their healthcare benefits. You will work with the VP/Directors of Product across the consumer journey (Find and Price Care, Onboarding, Understanding Benefits, Pay For Care) to understand and contribute to the vision of the work. This role will focus on partnering with a cross-functional experience team, including technology, experience design, and insights, along with business experts and stakeholders to develop high-value, modern, intuitive, and cross-channel experiences that speak consumers’ language and empower consumers to use their plan effectively. The Product Manager will be expected to use product and agile methodologies to transform healthcare experiences at speed and scale which ultimately, drive clear benefits for healthy consumer outcomes, better plan utilization, and increase financial savings, retention, and satisfaction.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities

• Results & Metrics:
• Monitor technical performance throughout product development and partner with Engineering to ensure acceptance criteria is met
• Delivery:
• Tracks and monitors Objectives and Key Results. Ensure have correct data and tools for the experience and related sub-processes; use data to improve experiences
• Planning:
• Experience Design:
• Partner with insights teams/designers to collect voice of the customer feedback throughout the development process and perform data-driven prioritization of features that meet business needs. Work with engineering and QA to align on feature sizing and delivery planning
• Perform validation of features against customer and business goals and acceptance criteria
• Based on the strategy and the designed experience, help prioritize backlog and develop clear, actionable features to describe the work to be done. Share features with key stakeholders to get buy-in and alignment and partner with technology and other groups to turn features over for development and deployment. Define the acceptance criteria of a product feature. Generate or contribute to all product, project and platform artifacts for product development and management (business cases, features, user stories, flow documents) Leverage Agile product management processes, and develop detailed presentations, requirements, project plans and use cases accounting for all scenarios of an experience

Competencies

• Own the creation of features, requirements, and user stories. Participate in Agile Scrum process to ensure business vision is being accurately implemented and meet market expectations
• Drive on-going solicitation of consumer feedback throughout the development process to ensure delivering capabilities and touchpoints that meet and exceed consumer needs
• Guide a roadmap through the capability life cycle of strategy, OKR/KPI alignment, definition, and delivery
• Use data to support hypotheses and conclusions, for developing business cases and roadmap priorities, and to inform the success of your digital capabilities
• Candidate must have excellent verbal and written communication, organizational, time management, and interpersonal skills
• Ability to multi-task, manage multiple priorities, and prioritize appropriately to meet strict deadlines is essential
• Oversee the development of your set of product features and determine which investments are most impactful to the business and why
• Strong problem-solving skills and ability to identify and implement plans to solve problems that arise
• Comfortable creating features and prioritizing based on the business need

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications

• Bachelor’s degree
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
• Experience simplifying digital consumer experiences
• 2+ years of experience in business analysis and/or product owner in an agile environment
• Proven track record of connecting digital experiences with key results

Preferred Qualifications

• Experience using product management software AHA!
• Experience utilizing Visio or Miro for process mapping
• Experience in Healthcare
• Experience in direct to consumer
• 5+ years of experience in digital product management

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.