Product Designer- Ui/Ux, Research

Copeland delivers high impact solutions to the Healthcare and Life Science industries. Pharmaceutical efficacy and potency rely upon being kept at precise, cold temperatures through the supply chain. Our market-leading technologies are used to monitor factors like temperature and humidity, generating real-time data and enabling experts to take fast action when deviations that can impact quality and efficacy are detected. Our team’s primary mission each day is to 1) efficiently keep pharmaceuticals safe, 2) track each step, 3) stay compliant with regulations and 4) make it easy for our customers. We believe if we do these things, and do them well, we will help bring about the future we want to see.

We’re looking for a Product Designer to act as a critical partner within our Product Team to oversee crafting thoughtful, end-to-end experiences that add real value to people’s lives. We're looking for a designer who isn't afraid to jump in and explore new challenges. You have a balance of interaction design, visual design, and product thinking skills. You are customer obsessed and research driven. You’re a natural collaborator and can work independently and in a team environment.

The Product Designer will be the champion of the users’ needs in discovery where we must determine “should we build it?” and “what should we build?”. You will work with cross-functional teams designing experiments to validate or invalidate hypotheses around target customer, problems to solve, severity of those problems and willingness to buy a solution. The objective is to iteratively build and test until the assumptions have been validated, eliminating effort wasted on commercializing products that customers don’t want. And do this in weeks or months, not years.

The Product Designer must be comfortable in both discovery and delivery and have a broad skillset to include experimentation, user research, prototyping, interaction design, visual design and usability. This person is also responsible for driving user experience disciplines into our culture and across the organization.

As a Product Designer, You Will:

• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences (this includes verbiage)
• Determine how features function within the multiple user touch points
• Use product analytics to understand behavior, measure progress and prove if ideas work
  • Identify key experience metrics to baseline, monitor and measure
  • Identify areas that improve product KPIs that ladder up to business objectives
• Conduct qualitative and quantitative research (with a strong bias to get out of the building)
• Create and maintain a design pattern / design system library
• Identify areas that improve product KPIs that ladder up to business objectives
• Creation and execution of usability test plans
• Identify key experience metrics to baseline, monitor and measure
• Ensure product is easy to use (usability)
  • Creation and execution of usability test plans
  • Benchmark competition to include 1) how well product is performing and 2) how features are brought to life
• Design assets for execution
• Visual and user interface (UI) design
  • Develop production-quality assets for web and mobile teams (this includes verbiage)
  • Create and maintain a design pattern / design system library
  • Create designs appropriate for iOS and Android, understands the platform capabilities
• User research
  • Conduct qualitative and quantitative research (with a strong bias to get out of the building)
  • Develop a deep understanding of customer, the jobs they are trying to accomplish and problems they face
  • Define user personas, use cases and user requirements
  • True voice of the customer, can answer questions on the customer behalf
• Translate customer needs into product designs
  • Create sketches, designs, wireframes and prototypes that address end-user and customer needs (this is not pixel perfect in product discovery)
  • Determine how features function within the multiple user touch points
• Help institutionalize UX competencies within the product team
• True voice of the customer, can answer questions on the customer behalf
• Effectively communicate the “why” on the design to help team understand rationale
• Provide continuous and ongoing feedback on features as they are being developed
• Define how users move through a product or application
• Identify key risks and questions to answer
• Create sketches, designs, wireframes and prototypes that address end-user and customer needs (this is not pixel perfect in product discovery)
• Define user personas, use cases and user requirements
• Perform a task flow analysis
• Create designs appropriate for iOS and Android, understands the platform capabilities
• Interaction design
  • Perform a task flow analysis
  • Define how users move through a product or application
  • Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences (this includes verbiage)
• Develop production-quality assets for web and mobile teams (this includes verbiage)
• Efficiently work with the software development team
  • Provide continuous and ongoing feedback on features as they are being developed
  • Effectively communicate the “why” on the design to help team understand rationale
  • Help institutionalize UX competencies within the product team
• Customer and product discovery
  • Identify key risks and questions to answer
  • Design experiments
  • Design assets for execution
• Benchmark competition to include 1) how well product is performing and 2) how features are brought to life
• Develop a deep understanding of customer, the jobs they are trying to accomplish and problems they face
• Design experiments

Who you are:

You build strong customer relationships and delivers customer-centric solutions, and know the customer is the boss. You have the ability to walk in the customers’ shoes, understanding how they work and the problems they face. You build partnerships and work collaboratively with others to meet shared objectives. You do things for the better of the team and always acts and thinks “team first”. You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder and are open to receiving feedback and constructive criticism. You make good and timely decisions that keep the organization moving forward and drive decisions from truth and data, not opinions or intuition. You consistently achieve results, even under tough circumstances, and holds self and others accountable to meet commitments.

Required Education, Experience & Skills:

• Expertise in Lean UX / product discovery and has ability to structure a testing plan to validate/invalidate assumptions from insight to launch
• Experience working with an agile software development team
• Expertise in tools for building conceptual product models, wireframes and interactive low-fidelity product prototypes to communicate product vision
• Has worked on a product team to develop and ship a new product.
• Associates Degree and 2-3 years of related experience, or equivalent combination of education and years of experience
• Has a command of User Centered Design and Design Thinking
• Expertise in standard UX software such as Figma, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must.
• Knowledge of Design Tools & Languages: Adobe Creative Cloud (Illustrator), Origami, InVision, HTML, CSS
• Knows the techniques of MVP test and customer discovery (aka. Lean Startup)

Preferred Education, Experience & Skills:

• Has shipped multiple products. IoT products is a bonus.
• A solid grasp of planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis and usability.
• Experience developing software in any language; not production code but enough to hack a working prototype together.
• Has strong interest in consumer IoT devices and related technology.
• Has worked in a leadership role on a product team to develop and ship a new product.
• Experience in consumer facing businesses, technology start-ups is a bonus.
• Has shipped production mobile applications for iOS and Android.

Flexible Work Schedule - Remote Work Option and Core Hours

This role has the flexibility of remote work and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00am - 3:00pm (based on team headquarters time zone). Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers. This role also has a travel requirement of up to 1 week per quarter, predetermined by leadership in advance.

Our training programs focus on end-to-end development, from onboarding through senior leadership. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the base salary range for this role is $78,775 - $116,320 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Our success is measured by the positive impact we make on people, our communities, and the world in which we live.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Integrity, Safety and Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our causes – Planet, Humanity, Champion, Inclusion, and Future – shape, define, and fuel Copeland’s culture while inspiring our innovative spirit and driving our focus.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

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