President Of Operations Jobs

The President of Operations will be responsible for leading the transformation of Cortland’s operating platform,
ensuring Cortland sets the industry standard for quality experience for residents and associates. This leader will
be responsible for all residential and digital operations with particular emphasis on leading the delivery of a high
quality, customer-centric, and consistent experience at each Cortland property. The President of Operations is
expected to drive performance by developing and implementing strategies, operating plans, budgets and
project management plans for the benefit of residents, associates and stakeholders. He/she is charged with
providing vision, prioritization and clear direction, support, coaching and performance management to their
direct reports.

The President of Operations will be expected to establish credibility quickly with the existing operating team and
partner with the other members of the executive leadership team to develop and translate strategy into
performance-driven execution across the enterprise. Cortland is embarking on an enterprise transformation,
including development of centralized shared services and digital innovation, to redefine the end-to-end
experience for residents and associates. As such, there exists the requirement to create a new business
architecture and operating system capabilities. Partnership across the leadership team will be key to building a
successful and scalable framework for the Cortland business. Working with the executive leadership team and
external partners and consultants, the President of Operations will work on the development, deployment and
leveraging of innovative technology solutions to positively impact customer and associate experiences and the
change management required for successful implementation. In addition, the President of Operations will work
with the team to build a culture and learning and development programs which empower employees to deliver
best in class service

Lead the Company's operations and resident experiences across the corporate office and at the properties.
 Evaluate, establish, and drive operating plans that support the long-term vision of the organization.
 Lead the creation / development of centralized shared service capabilities that will standardize delivery,
reduce cost, and improve consistency of experience.
 Champion Project Horizon; serve as liaison with consulting partners, leadership team and associates, and
champion change management.
 Introduce new programs, strategies, and technologies, where appropriate, to fuel growth and enhance
Cortland's experience.
 Making use of cutting-edge technology and data, including but not limited to roll out of new resident
experience app and leveraging new data capabilities that provide a 360-degree of residents, with analytics
capabilities that can be synthesized by front line teams.
 In partnership with Talent, introduce best-in-class learning and development programs for associates that
enables and scales the operating platform Transformation.
 Accountable to the CEO for performance and driving teams to achieve each property’s unique potential in
customer experience, employee satisfaction, and financial results.
 Design and implement clear and consistent performance monitoring while maintaining accountability.
 Organize and lead best operating practices with the goal of creating efficiency and operational excellence
across Cortland's network.
 Be a culture carrier for Cortland and advocate for each region and individual resorts.
 Build, foster, and encourage a highly collaborative, trusting, and effective team.

DESIRED OUTCOMES
 Propel Cortland into its next phase by building a new playbook and executing Project Horizon with
excellence.
 Develop operational platform with a vision to scale.
 Build followership to make the vision a reality.
 Create operational synergies while breaking down existing silos.
 Maintain and make progress against communicated priorities that endure.

Building customer- centric organizations
15+ years’ experience in a senior leadership role, establishing, operating and growing a multi-site, highly
customer-centric model. Driven organizational capability by building and leading a highly committed and
capable management team, coaching and mentoring incumbents and/or bringing in additional talent as needed.
Driving innovation and transformation
Demonstrated inventiveness and imagination when thinking about customer's experience. In partnership with
the senior leadership team, brought transformational improvements to operations creating a superior customer
experience. Prior experience with introducing innovative technologies, data and digital transformation is
strongly desired.
Track record of building and leading high performing teams.
Provide employees with the authority, accountability, training, information, and resources to achieve their full
potential and successfully drive the company’s performance. Build a field team with problem-solving capabilities
who are viewed as trusted resources and partners. Focus on developing asset and company-level strategies,
building and leading strong teams, strategic planning, budgeting, asset management, and planning.
Instituting operational excellence while driving growth.
Provided leadership to drive execution of business plans and budgets and ensure the company can generate
growth. Introduced and led programs to improve processes and efficiency and reduce costs, thereby enhancing
the competitive position and increasing the profitability of the company.