Practice Office Manager - Maryland Medical Group

Scheduled Hours

40

Position Summary

Directs practice activities ensuring applicable policies, procedures and standard practices are adhered to for practice to run smoothly. Serves as a liaison for staff, physicians, department/division business offices and others for cohesive management of the practice. Supervises, oversees and provides leadership functions for support staff and clinical staff which may include medical assistants, lab and x-ray technicians, nurses and others. Provides input to efficiently and effectively manage administrative systems, operations, finances, marketing and related clinical and patient services functions. Participates in the strategic planning and overall development of the practice.

Primary Duties & Responsibilities

• May oversee updates to the practice Website and social media interactions.
• Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice’s cost centers.
• May collaborate with marketing and clinical team to create and implement the practice’s internal and external marketing plan and develop programs and initiatives that enhance patient revenue.
• Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice.
• Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly.
• Works with IT vendor to ensure working internet, server, computers, printers, scanners and other electronic equipment.
• Analyzes and presents financial reports and key performance indicators to physicians and leadership monthly.
• Ensures a proper inventory management system is in place for all practice supplies and develops relationship with all vendors and evaluates services needed for the practice.
• Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions.
• Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data: identify problems and organize teams to develop and implement solutions, developing formal policy as necessary.
• Performs other duties as required.
• Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families.
• Reviews the practice compliance plan annually and ensures staff receives annual training as applicable, as well as, all required certifications are not expired.
• Manages all aspects relating to support and clinical staff personnel including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations.

Preferred Qualifications

• Physician practice management experience.
• Experience leading a team of staff and clinical staff personnel.
• Ability to consult with clients on issues and requests that require the implementation or creation of a custom solution.
• Demonstrated communication, organization, leadership and interpersonal skills.
• Working knowledge of physician practice.

Required Qualifications

Bachelor’s degree and two years of related experience; a combination of college education and/or relevant experience equaling six years may substitute for this requirement.

Grade

C13

Salary Range

$65,200.00 - $101,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.