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Market Manager Jobs
Company | Airbnb |
Address | California, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Travel Arrangements,Hospitality |
Expires | 2023-10-13 |
Posted at | 7 months ago |
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.
- Develop strong and long lasting partnerships
- Build and manage partner relationships within assigned territory
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Hold regular optimization calls and business reviews with your partners
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Prospect and onboard new, high quality supply in your assigned geography
- Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
- Directly manage accounts to meet and exceed quarterly/annual sales goals
- Proven track record of being able to effectively work a leads pipeline and/or a book of business
- Available to travel to assigned markets
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
- Proven experience working cross-functionally
- Strong time management and prioritization skills
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- The ability to get things done with constantly changing priorities, projects and deadlines
- Charismatic self-starter who is resourceful and self-sufficient;
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
- 2+ years of hospitality/travel industry experience (nice to have)
- 6+ years of experience in new sales, account management and partner support
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