Practice Administrator - Flagship Specialty Partners

The Practice Administrator is responsible for ensuring a safe, efficient, cost-effective, and high-quality patient care environment. Recruits, hires, and oversees orientation and training for all clinical and clerical staff within the practice. Administrative and operational responsibilities include all aspects of accounts receivables, maximizing patient flow, and optimizing the work environment to facilitate open communications and professional excellence.

Excluded Activities:

• Hiring or firing of clinical personnel without the direct involvement of the provider.
• The clinical aspects of the provider, practice or any of its clinicians.
• The clinical practices of the provider, practice or its clinicians or ancillary personnel.
• The Practice Administrator should ensure that he/she does not have or exert any direct or indirect control or input into any of the following areas:
• Entering into any contractual agreements in the name of the provider or practice.

Essential Duties & Responsibilities:

• Ensures bank deposits are protected and made timely according to established guidelines and protocols. Monitors, protects, and verifies petty cash funds.
• Partners with the Regional Director of Operations, COO and Human Resources to develop corrective action/performance improvement plans for team members, to ensure behaviors, attitudes, job expectations and performance standards are being met and exceeded. Consults with COO and/or Human Resources prior to delivering any written coaching or corrective action/warning documents.
• Understands the business responsibilities and key performance metrics for successfully managing the practice. Forecasts results and at the request of the Regional Director of Operations/COO, ensures all budgets and production expectations, as set by the provider(s), are met or exceeded, and that financial data and records are balanced..
• As requested, facilitates regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide company and partners updates, share information, teach and continually challenge and develop team members.
• Leads by example; partners with Human Resources to develop and deliver periodic performance evaluations for all staff; clinical staff must have the provider's oversight and approval.
• Continually builds and nurtures a positive working relationship with the provider(s); at the request of the practice, organizes monthly meetings to facilitate the resolution of concerns by the providers.
• Performs additional tasks as assigned to achieve company goals.
• Ensures practice compliance where applicable to include OSHA, AAAHC, FLSA, HIPAA, and payor regulations.
• Partners with Human Resources to hire quality talent; follows hiring procedures to ensure acquiring the best talent available; in conjunction with Human Resources, develops methods to retain key talent and reduce unwanted turnover.
• At the request of the Regional Director of Operations, provider(s), & COO, supports patient flow and maximize payroll hours by effectively scheduling staff, and understand and provide oversight for the partner, doctor managed care component (scheduling, fee schedules, collections, etc.)
• As requested, ensures staff is trained and current on processes, policies and procedures.
• Completes and forwards HR and payroll related documents accurately and timely, including new hire and termination forms for team members, has team members verify and sign off on their own timesheets within the timekeeping system.
• Manages all administrative and operational functions associated with the large "hub" practice in a regionally specific area for the company to ensure a smooth and efficient operation. Oversight responsibility includes inventory control, personnel management, patient relations, and patient flow. Exhibits outstanding customer service with the patient as #1 priority; at the request of the Regional Director of Operations, doctor, COO, assists providers in the timely and successful resolution of the non-clinical aspects of patient complaints, concerns, and questions (all clinical aspects of patient complaints must be referred to the treating provider for resolution. Carries out the directions of the provider on such matters as they direct.)
• Models the Flagship/Carolinas Center for Oral & Facial Surgery (CCOFS) standard protocols and practices. Supports the company's mission and at the director of the Regional Director of Operations, providers or COO, ensures alignment with the practice team member. In conjunction with Human Resources, assists in complying with employment-related laws and regulations and employment-related policies and procedures established by the company.
• As requested, assists in participating in local marketing, including but not limited to joining local Chamber of Commerce, referral outreach, and participating in local job and health fairs.
• Follows HIPAA policies and procedures and other applicable privacy and security policies and procedures established by the practice or providers to maintain patient privacy and protect patient information including financial, personal, and health information.

Minimum Qualifications:

• Substitutable Education & Experience: Associate degree plus 2 years of directly related experience with at least 3 years in a management, supervisory, or lead capacity in a physician practice or related medical setting required AND 3 years of practice management/billing experience(may be concurrent with required management/supervisory/lead experience)
• Minimum Years of Experience: 4 Years of directly related experience AND At least 3 years in a management, supervisory, or lead capacity in a physician practice or related medical setting required AND 3 years of practice management/billing experience is required (may be concurrent with required management/supervisory/lead experience)
• Minimum Education: High School Diploma or Equivalent

Preferred Qualifications:

• Bachelor's degree with at least 3 years in a management, supervisory, or lead capacity in a physician practice or related medical setting required AND 3 years of practice management/billing experience(may be concurrent with required management/supervisory/lead experience);
• Master's degree with 2 years of prior management, supervisory, or lead experience in a physician practice or related medical setting AND 3 years of practice management/billing experience (may be concurrent with required management/supervisory/lead experience)