Pharmacy Patient Care Specialist ($1000 Bonus After 6 Months!)

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion.

This position will be granted a $1000 bonus to be paid upon completion of 6 months of service with the company as a Patient Care Specialist.

Overview

The Patient Care Specialist, under the supervision of Manager, Operations & Compliance, assists in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Patient Care Specialist is primarily responsible for incoming and outgoing calls from customers regarding drug delivery, set-up and all related services.

Qualifications

• One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.
• High School diploma or GED required.
• Ability to lift a minimum of 5lbs.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.
• Experience working with on line claims processing system preferred.
• Effective oral and written communication skills and an aptitude for working with other health care professionals.

Essential Accountabilities

• Billing.
• Prior Authorization assistance with offices.
• Financial arrangements, collecting co-payments.
• Set up, data entry.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Packaging and shipping.
• A patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services.
• Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.
• Maintain patient records; filing, documentation duties
• Financial assistance coordination.
• Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Coordination of benefits.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information) for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via their Career Worklet.

Independent Health, a not-for-profit health plan headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio of progressive products include HMO, POS and EPO products, Medicare and Medicaid plans, traditional indemnity insurance, individual and small group Exchange products, consumer-directed plans and health savings accounts, plus coverage for self-funded employers.

Independent Health has augmented its highly successful insured product portfolio with services employers and employees need to better manage their health care expenses through its affiliate companies, including the Independent Health Foundation, Pharmacy Benefit Dimensions, Reliance Rx and Nova Healthcare Administrators.

To see more about how Independent Health works to improve the health and well-being of our community, including in-kind volunteer service of our associates and other corporate resources, please click here to view our Community Benefit Report.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Independent Health and its family of companies are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Talent Acquisition at: [email protected] ([email protected]) or (716) 635-4800