Patient Care Coordinator Jobs

Reports to: Practice Manager

Department: Administrative and Clinical Patient Care

Job Summary:

The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting the medical practice products, procedures and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures and products, meeting and exceeding goals of the physicians and implementing strategic plans that meet the needs of the customer.

Duties and Responsibilities:

• Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals.
• Accomplishes conversion and expansion objectives by:

o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation.

o Continually working on skills such as patient needs assessment, building rapports, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives.

o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients.

o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care.

o Being fully informed and abreast of all financing options available.

o Following all standard protocols for unclosed consultations timely.

o Conducting confirmation calls, follow up emails, and post treatment consultations.

o Conducting quarterly retention analysis reports and developing strategic plans.

o Tracking monthly consults to conversion rations for quantitative analysis.

• Achieves marketing objectives by:
• Achieves business growth objectives by developing business partnerships and relationships via community outreach, presentations at local businesses, distribution of materials and development of referral programs.

o Implementing all marketing plan initiatives and programs offered within the practice.

o Making recommendations for marketing plans and promotions that attract and retain patients.

o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs.

o Work closely with management and marketing department.

• Provides information to the physicians and management by:

o Proper use ofElectronic Medical Recordand or all patient management software systems and running monthly analytical reports based on business.

o Tracking success of marketing campaigns and return on investment for each initiative.

o Tracking personal performance and activities related to the physician’s surgical goals, as well as the office overall goals for non-surgical and skin care treatments.

• Contributes to the overall business operations by:

o Assisting the front desk with their day to day on an “as needed” basis.

o Communicating in a friendly, personal and respectful manner with all patients and staff members.

o Making quick and timely responses to all personal and patient inquires.

• Enhances knowledge and skills by attending training seminars as required, reading professional publications and participating in professional organizations.
• Uses appropriate tools necessary to provide a thorough consultation, including but not limited to patient pads, photos, mirror, assessment form and/or any educational tool that is relevant.
• Helps to educate the practice providers and front desk staff on tactful ways to upsell and cross sell services and product.
• Protects the business by always consulting with the clinical staff on proper treatment protocols for various medical conditions.

Position Requirements:

• Sound listening and customer service skills.
• Must be a team player with a positive attitude.
• Enjoy working with people and have experience in a consultative sales environment.
• Must be articulate, personable and possess excellent communication skills.
• A love for the Medical Aesthetics/Cosmetic Surgery field and it’s services
• Ability to comprehend and analyze data and metrics.
• Willingness to succeed and grow individually as well as part of a team.
• Computer skills.

Education and Experience Requirements:

· 2-4-year college degree or at least 3 years equivalent sales and customer service experience.