Personal Care Attendant Program Special Projects Assistant Manager

The Personal Care Attendant Program Special Projects Assistant Manager will reside in the Fee For Service Community Based Program Team in a unit dedicated to overseeing the Personal Care Attendant Program, the largest of the Home and Community Based Programs in the Office of Long Term Services and Supports (OLTSS).

The Personal Care Attendant (PCA) Program Special Projects Assistant Manager carries out the oversight of new initiatives in the PCA program including, but not limited to, obtaining CMS approval, procurement, development of policy, and implementation. This work includes coordinating the program’s emerging special project management functions across five PCA Program Coordinators, and reporting issues up to the PCA Special Projects Manager, PCA Senior Manager and the Director of Fee-for-Service Community Based Programs. The person in this position will track and carry out multiple complex projects, including project timelines and workplans, and is responsible for planning and coordinating project related activities.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Carry out and oversee emerging projects, from inception, implementation, and ongoing oversight.

• Serve as the lead for any new initiatives

• Participate the administration of the PCA program with the larger team, including policy development and implementation.

• Create, track, and propose recommended contractor key performance indicators (KPIs) and contractor scorecards, based on contractor performance and applicable agency policy.

• Participate in applicable Program Integrity efforts, and serve as a subject matter expert for PCA-related contracts, recommending, responding to, and participating in possible Program Integrity initiatives.

• Respond to intra-agency / interagency inquiries and requests for information regarding PCM/FI contracts, contractors, and policy.

• Provide program-related assistance to other units within the MassHealth, the Executive Office of Elder Affairs, and other agencies in the state government.

• Lead program audits, including developing audit tools, conducting onsite contractor visits, site reviews, and contractor education visits (limited travel required).

Preferred Qualifications:

• Knowledge of strategic and operational planning processes related to procurement, contract management, program implementation, and compliance.

• Experience leading a team of professionals.

• Experience interacting with leaders within state government and/or private non-profit organizations.

• Knowledge and experience in LTSS programs and policy.

• Possess strong programmatic knowledge of the PCA program.

• Possess an understanding of the role of data and analysis in ensuring contract compliance.

• Knowledge of the Massachusetts health care industry and market dynamics related to LTSS.

• Proficiency in Microsoft Excel, Word, PowerPoint, Teams, and Outlook.

• Knowledge of payment reform and care delivery reform strategies, including an understanding of the relationship between payment reforms, delivery system change, quality improvement and customer satisfaction in LTSS.

• Ability to understand, apply and explain pertinent laws, rules, regulations, policies and procedures.

• Knowledge of the methods used in the preparation of charts, graphs and tables, and of the methods of general report writing.

• Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.

• Skilled in problem solving, consensus building, conflict resolution and team building.

• Ability to interpret policies and procedures in written and verbal responses to requests for information.

• Ability to work independently and collaboratively.

• Ability to manage time and set priorities and reach decisions under pressure.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MASSHEALTH:

To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.

For more information about our agency and programs please visit: www.mass.gov/masshealth

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!