Payment Processing - Quality Control Associate

Alleviate is one of the fastest growing companies in the Debt Relief space, where every day we help clients get out of debt for less than what they owe, and get a fresh start in their financial lives. We are a strong and energetic team focused on improving the lives of others!

If you'd like to be a part of our mission, we would love to hear from you!

What makes us the best?

• Strong marketing
• Work-life balance
• The most competitive compensation plans in the industry
• Energetic working environment, both in-person and remote
• Round the clock employee development, coaching, and training
• We only hire within these states - CA, NV, AZ, TX, NJ,FL, NY, ID, OR, MD, WA

General Summary:

This position is responsible for reviewing and processing settlement offers from a Quality Control perspective.

ESSENTIAL DUTIES:

• Maintain compliance with established timekeeping policies which includes accurate recording of hours worked, working only pre-approved Overtime, and requesting Unpaid or Paid Time Off in accordance with Company Policy
• Establish and maintain an understanding of how to utilize the Company's time keeping software, ensuring that additional training is requested as needed
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Closely review documents to identify possible errors
• Follow all policies and procedures for the department and Company
• Maintain compliance with the Company's Attendance and Punctuality expectations
• Make outbound calls to clients
• Contact creditors for scheduling or payments

OTHER RESPONSIBILITIES/NON-ESSENTIAL DUTIES:

• Stay up to date with any changes
• Attend training and department meetings
• Continuously improve through feedback
• Other duties as assigned

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance)

Knowledge And Experience

• Customer service phone experience preferred
• Minimum of 2 years of customer service experience preferred
• High School Diploma or GED required

Skills And Abilities

• Computer literacy
• 10-Key knowledge
• Phone system: CRM preferred
• Excellent customer services and clear verbal communication skills
• Knowledgeable of MS Office: word, excel, outlook
• Strong math skills
• Typing 55 plus words per minute
• Highly motivated
• Strong attention to detail

Preferred Qualifications

• Great attention to detail
• Able to work independently and as part of a team

Compensation And Benefits

• Medical, Dental, and Vision
• Life Insurance and more.
• Hybrid or remote
• 401K Plan
• Paid Time Off
• Medical Spending
• Pay: $17.00 Per Hour

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.

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