Patient Assistance Specialist Jobs

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

The healthcare landscape is a tough one to navigate and a big part of what we do is untangle that mess for our patients, making an impact in their lives each and every day. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone.

We don't just say it. We prove it.

• We report the highest level of control in the state for our hypertensive population.
• In one year we decreased the rate of patients with uncontrolled diabetes by 20%.
• We rank in the top 10% of CHC's in the country for clinical quality.

But we're not just invested in our patients – we're invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members must know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The Benefits Of Working For KCH Include

• Medical, Dental, Vision, and Life insurance
• 4% 401K employer match
• Tuition reimbursement
• Year round, affordable on-site childcare at KCH Kid's Club

This Job Might Be For You If

• You think on our feet and communicate clearly.
• You like helping people. You are patient, level headed, and cool under pressure.
• You pay attention to the details - nothing is falling through the cracks on your watch.
• You are going to take ownership of the time you spend with us and truly make a difference.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked.
• You value doing the right thing over seeking to be right.
• You love taking on difficult challenges and finding creative solutions.

The Patient Assistance Specialist offers individuals and family's information and assistance with enrollment into Qualified Health Plans (QHPs), Medicaid and Children's Health Insurance Program coverage options. This individual also functions as a resource person for clinic staff to assist them with any self-pay billing or enrollment in health resource questions. Completes required federal and/or state consumer assistance training to provide fair, accurate, and impartial assistance. Coordinates in-reach and outreach activities designed to help eligible health center patients and service area residents enroll into coverage options. Work with patients on outreach measures, education and organization orientation. This position will represent KCH at community outreach events, attend community meetings, and identify new collaborative efforts and partnerships to advance outreach goals. The position will also be responsible for assisting patients connect to resources when needed.

Qualifications

• Excellent communication skills, both oral and written
• Must be able to exercise discretion in all matters related to the enrollment process as well as confidential company information
• Consistent tact and graciousness in dealing with members of the public as well as continuous professionalism with patients and co-workers;
• Bilingual English and Spanish preferred.
• The ability to work in the absence of direct supervision, stay on task and see job at hand through to completion.
• Excellent time management and critical thinking skills
• Health or social service sector serving low-income and under-served populations experience preferred.
• Must be able to work under conditions of constant interruption.
• Knowledge of program and community resources within Boundary & Bonner County Communities preferred
• Ability to maintain strict corporate confidentiality and HIPAA compliance;
• Proficient computer skills, including office suite. Ability to learn new software and technology quickly.

Primary Duties And Responsibilities

• Participate in ongoing trainings, learning sessions, conference calls, webinars and other professional development opportunities.
• Assist in planning of new strategies for outreach
• Support outreach and enrollment efforts by working collaboratively with community partners— Head Start, Early Head Start, School District Partners; North Idaho Panhandle Health Programs, Other Public Health Programs, Churches and other community entities.
• Be available as a resource for the Director of Marketing & Community Relations for assistance with completing large projects.
• Comply with and successfully complete federal and state consumer assistance training required for personnel carrying out consumer assistance functions.
• Provide comprehensive and culturally-sensitive information about Idaho's Health Insurance Exchange and public insurance programs and benefits.
• Participate in outreach and community events as needed
• Ensure the confidentiality of all applications, records, and information.
• Track provided eligibility assistance and successful enrollments in QHP, Medicaid and CHIP insurance plans.
• Provide backup and coverage for the Patient Assistant Manager as needed.
• Conduct follow-up with individuals and families on the progress of their enrollment and help troubleshoot enrollment barriers.
• Serve as a point of contact for individuals and families contacted during off-site outreach activities regarding health insurance enrollment.
• Assist applicants in properly completing and submitting applications and performing eligibility screen including compiling necessary documentation.
• Document and maintain records of encounters with individuals and/or families.