Part Time Patient Relations Representative

New York Plastic Surgical Group is seeking customer-service-oriented professionals to join our practice!

Patient Relations Representatives will provide exceptional customer service to patients while maintaining an organized front desk. The Patient Relations Representative should be a dependable, dynamic, and enthusiastic individual who should have flexibility within their schedule.

New York Plastic Surgical Group is seeking customer service-oriented professionals to join our practice. The Patient Relations Representative should be a dependable, dynamic, and enthusiastic individual who should have flexibility within their schedule.

*Monday, Tuesday, and Thursday Availability*

Qualifications:

• Associated Degree Required, Bachelor’s Degree Preferred
• Ability to multi-task
• Strong computer/technical skills, including knowledge of practice management software (NexTech, a plus) and Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
• Knowledge of medical terminology preferred
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Detail-oriented
• Excellent organization and problem-solving skills

*Spanish speaking is a plus!

Responsibilities for ALL nypsgLocations:

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES:

• Verify and update all demographic and insurance information upon scheduling all appointments.
• Further develop and maintain a full understanding of all NYPSG doctor preferences and procedures.
• Develop and maintain knowledge of medical insurance.
• For all physicians, confirm patients 2 days prior to scheduled appointments.
• Answer telephone calls and make various appointments, courteously and efficiently.
• Prepare the office for the day.
• Garments
• Makeup
• Silicone Sheeting and Scar Therapy
• Monitor all provider schedules and confirm all appointments.
• NYPSG products
• Ensure “new patient” on-line registration including patient histories and demographics are done in a timely manner prior to scheduled appointments.
• Maintain and further develop a full working knowledge of injectable products, current promotions and services offered by Deep Blue Med Spa. which include (but are not limited to):
• Other skin care products
• Obtain insurance information on all reconstructive consults prior to their initial visit.

• Comply with HIPAA regulations.
• Participate in all departmental meetings, scheduled training sessions and company events to support team building.
• Maintain and further develop knowledge of payment process (how to create a bill, how to add/apply a payment, etc.).
• Maintain a professional appearance and business attire.
• Adhere to Money Handling and Cash Box Protocols.
• Must be able to open and close all NYPSG locations.
• Assist the Patient Relations Representative Supervisor with any administrative duties he/she may need help with.
• Check and respond to all emails throughout the day on a daily basis.
• Maintain a clean and organized work station/reception area at all times.
• Have a working knowledge of our company website.

Additional Responsibilities for Satellite Offices:

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES:

• Handle night deposit.
• Office opening/closing duties & protocols:
• Set office alarm.
• Close the office at the end of the day, remain in the office until all patients and providers leave.
• Ensure the front desk is clean and organized.
• Turn on phone system and put on service.
• Walk through office and check all exam rooms, treatment rooms and bathrooms, ensuring the office is empty.
• Open and prepare the office for the day.

• Inform patients about upcoming Deep Blue Med Spa events; work at Deep Blue Med Spa events.
• Maintain products in display cabinets and on the front desk, replenish when necessary.
• Complete a weekly inventory on Deep Blue Med Spa products.
• Perform additional duties as requested by the Satellite Manager, and Lead PRR.
• Assist Satellite location Manager with any administrative duties he/she may need help with.
• Further maintain and develop PRR skills and knowledge by working 1 day the Garden City office every other month (6 times per year).
• Run daily financial report for all aesthetic providers for review (Charges by Input Date) and run payment/refund/adjustment by input name to complete the Daily Deposit.

COMPETENCIES:

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Client Focus - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

ABOUT US:

New York Plastic Surgical Group, a division of Long Island Plastic Surgical Group, is the largest, longest-running plastic surgery group in the nation. Established in 1948, our practice has treated over half a million patients and developed many of the region's specialty centers including microsurgery, burn surgery, wound care, facial reanimation, peripheral nerve reconstruction, and cleft care. With 20+ surgeons and 10+ locations, we are proud to provide patients with over 75 years of medical innovation.

In addition to offering a full spectrum of plastic surgery and injectable services to our patients, we are also committed to supporting our community by meeting the need for reconstructive care. Each year our practice hosts an annual Breast Cancer Summit to provide an overview of the latest developments in breast cancer care and reconstruction.

Beyond our work locally we are also proud to partner with ReSurge International to bring our expertise in limb reattachment, complex wound and burn management, reconstructive cleft lip and palate repair, and other life-altering surgeries to underserved communities worldwide.

When it comes to aesthetics, our surgeons are proud to oversee Deep Blue Med Spa, a comprehensive medical spa designed to provide patients with non-surgical aesthetic options clinically proven to rejuvenate, restore, and refresh. From relaxing and results-driven facials to laser treatments and skin tightening, our highly skilled physician assistants, nurse practitioners, and medical aestheticians offer services customized to meet the needs of every patient. We also offer several medical-grade skincare brands including our signature line: ProBLUEMD®.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Garden City, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location