Patient Support Specialist I

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Remote Role: Hours M-F 5 AM- 5 PM - flexible start/end times
About The Role
Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.
Your Responsibilities Will Include
Troubleshooting of external devices with patients and sales reps, including processing associated RGA’s and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.
Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.
Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up.
Handling all overflow call types from Patient Care Reps, including:
Field information, order and RGA requests from patients
Update contact information
Send out replacement ID cards
Connect patient candidates to local reps, physicians and ambassadors
Register patients for local events Design and carry out various field studies related to various market released products.
Provide on call coverage after hours for all patient care call types.
Perform other related duties as assigned, including special projects.
Required Qualifications
High School Diploma /degree/equivalent
At least 4 years’ experience in a fast-paced customer service environment.
Familiarity with Biology, medical terminology, medical products or manufacturing Customer Service experience.
Excellent written and oral communication skills and organizational skills.
General knowledge of computer skills.
Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing requirement is to increase workplace safety in compliance with applicable law.
Preferred Qualifications
Bachelor’s Degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired.
Hospital, physician’s office or medical field support experience.
Prior Boston Scientific or Medical Device experience
Rate of pay: $19.60 min - $26.45 mid - $33.30 max
Boston Scientific is an Equal Opportunity Employer.
Requisition ID: 566204
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.
Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code

• 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.