Patient Support Associate Jobs

Put your high energy and “We Can Do It” attitude to work on our Patient Support Team!

Join a company that offers company paid medical, dental and vision insurance!

SPR Therapeutics, a fast-growing, medical device company specializing in pain management through non-narcotic means is currently seeking a Patient Support Associate. This position will provide phone support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team. This position is located at our corporate headquarters in the Beachwood/Highland Hills area.

Responsibilities:

• Work with Quality to assist with follow-up requests for complaints
• Performs patient follow-up to assure success of implantation experience
• Manages administrative tasks to include timely patient documentation and data collection
• Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products
• Maintains a working knowledge of SPR products
• Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes
• Provides product follow-up and support to patients
• Assist Sales Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT

Requirements:

• Bachelor’s Degree (or equivalent) in a clinical, healthcare, or other science related field (such as Social Work or Psychology)
• Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
• Prefer patient experience.
• Critical thinking.
• Ability to organize, self-prioritize, and be a self-starter and a team player, in a fast-paced environment with demanding internal and external deadlines.
• Must have a strong willingness and ability to be empathetic in daily interactions.
• Ability to work non-traditional work hours (Pacific time zone)

Beneficial Skills and Experience:

• Experience working inside CRMs (specifically Salesforce.com)
• Proficient with MS Word and Excel.
• Experience in pain management.

Why Join Our Team?

• Voted Top Workplace
• Competitive salary with company-paid medical, dental, and vision benefits
• A passion for improving the lives of millions of pain sufferers
• High growth company with game changing technology

We are an equal opportunity employer. Must be legally authorized to work in the United States without sponsorship. Background Check conducted.