Health Unit Coordinator-Mchenry Emergency Department Full-Time Days

Benefits

• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay
• $250 Wellbeing Fund per year($125 for part-time)
• $1,000 Professional Development per year ($500 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time)
• $10,000 Tuition Reimbursement per year ($5,700 part-time)

Description

The Health Unit Coordinator reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Health Unit Coordinator performs unit-based reception, clerical, medical record and patient registration functions. This position is capable of setting priorities and handling emergency situations in a calm manner.

The Coordinator is customer-oriented and able to communicate with all levels of staff and patients and their families. This role serves as liaison between patient care units and all other patient related departments. The Coordinator manages the overall unit workflow in concert with the charge RN and/or assistant manager.

Responsibilities:

• Manages work schedule efficiently, completing tasks and assignments on time.
• Communicates appropriately and clearly to Manager, Charge Nurse, co-workers and physicians.
• Demonstrates computer competence for order entry, results, documentation, policies, etc.
• Prepares medical records for new admissions and disassembles the chart and forwards to Medical Records upon patient discharge.
• Provides directions or help to patients and customers with finding their way.
• Answers telephone, monitors unit closed circuit camera, and intercom/door entry system in a polite manner and communicates information to the appropriate staff/family.
• Participates in professional growth and development activities and shares knowledge from continuing education programs with co-workers.
• Obtains necessary signatures and documents. Aware of Petition and Certificate process in regard to Involuntary Admissions.
• Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete unit work quickly as the needs of the unit, patients, and staff change.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Coordinates all work with the Manager and Charge Nurse.
• Conducts telephone screenings (inquiry calls)in a fashion resulting in appropriate disposition based on the phone contact. Observes patient confidentiality rules and Release of Information data.
• Registers patient in the computer.
• Seeks out and obtains learning opportunities.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Communicates effectively and works cooperatively with other team members.
• Provides accurate information and timely updates to patients and customers.
• Demonstrates teamwork by helping co-workers within and across departments.
• Monitors patient's type in the computer against actual status and makes corrections when necessary.
• Demonstrates confidence and success with multiple, high level, time sensitive tasks.
• Presents a friendly, approachable, professional demeanor and appearance.
• Performs pre-census and validates daily admission, discharge and census lists.
• Retrieves all lab results from computer and bring results to the attention of the nurse caring for the patient.
• Orders supplies and prints all forms used for patients charts.
• Interacts professionally with patients/family and provides explanations and verbal reassurance as necessary.
• Uses organizational and unit/department resources efficiently.
• Manages and operates equipment safety and correctly.
• Contributes to opportunities and processes for continuous improvement.
• Has respect for and understanding of other disciplines.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Performs other duties as assigned
• Transcribes accurately and clarifies handwritten, orders set physicians orders and clinical data. Enters and verifies orders in the computer to ensure timely and accurate delivery of medications, supplies, diagnostic/therapeutic tests/services.
• Maintains proper record assembly contents in chronological order behind tabs.
• Demonstrates the ability to be flexible, organized and function under stressful situations.

Qualifications

Required:

• High School Diploma or GED equivalent
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively
• Ability to communicate effectively in English, both verbal and in writing.
• Basic computer knowledge.
• Excellent customer service skills

Preferred:

• One year of experience in pertinent clinical specialty

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.