Patient Services Intermediate-Surgery Scheduler

Summary

Work collaboratively to provide surgery scheduling, complex test coordination, as well as post-operative and clinic appointments for Pediatric Orthopedic Surgery patient population. Assist the team to ensure appropriate authorizations, medical clearances, outside medical records, and other required test results are obtained.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Participate in staff meetings and LEAN / performance improvement initiatives.
• Relinquish OR time if surgeon does not have cases to fill the rooms.
• Schedule patients for clinic visits, consultations in other clinics, diagnostic studies, and ambulatory surgery.
• Create correspondence, documents or perform other tasks as directed by physicians and/or supervisor.
• Maintain faculty calendars and communicate clinic schedule changes to clinic team.
• Candidate will be responsible for scheduling surgical procedures.
• Cancel and reschedule OR cases and clinics as needed.
• Manage in-basket messages.
• Work within a team providing cross coverage, as necessary.
• Obtain proper insurance address and documentation requirements for the letter of medical necessity to be sent.
• Answer phone calls promptly and professionally.
• Provide back-up support to the other faculty, when necessary.
• Track pending authorizations.
• Manage faxes, copying and scanning as needed.
• Utilize available OR rooms for other dedicated surgeons.
• Communicate with the patient to confirm OR date.
• Provide diagnosis and/or procedure codes to obtain approval for surgery.
• Enter outpatient surgery authorizations.
• Instruct patients on preparations needed for appointments.

Required Qualifications*

• Knowledge of basic medical terminology.
• Demonstrated active listening, and information technology skills.
• This position requires excellent customer service skills to patient, families, faculty, staff, and peers.
• Prior experience performing complex scheduling
• Strong organizational and interpersonal skills
• Attention to detail is essential.
• Must be a team player with the ability to take direction and be always respectful.
• Ability to complete multiple tasks within established and changing deadlines
• Ability to work well within a team setting.
• Familiarity with obtaining medical records, or professional medical billing.
• Excellent attendance is vital to success in this position.
• Staff members in this classification are expected to exercise judgment in identifying problems, determining cause and implementing solutions.
• Must be patient and have a nurturing personality when dealing with anxious patients.
• High school diploma or GED.
• Demonstrated effective verbal and written communication skills with excellent computer skills in a medical office/outpatient practice.
• A minimum of 3 years of related experience.
• .All candidates must demonstrate a positive and professional attitude, providing outstanding customer service in all interactions.
• Ability to obtain reasonable knowledge of university policies and procedures.

Desired Qualifications*

• Knowledge of university policies & procedures.
• Strong administrative skills.
• Surgery scheduling experience.
• Experience working within a large, complex healthcare setting.
• Knowledge of the following software programs: Endnote, M-Pathways, Outlook, OpTime and MiChart (EPIC). Ability to quickly become proficient in the use of new software.
• Familiarity with Michigan Medicine's electronic medical record systems.

Work Schedule

This position will work dayshift 8-4:30 Monday through Friday. Hours and location may be adjusted as needed based on the needs of the operation.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.