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Company | Zeiders Enterprises, Inc. |
Address | National, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Individual and Family Services |
Expires | 2023-10-10 |
Posted at | 8 months ago |
- Sasebo, Japan
- Atsugi, Japan
- Guam
- Yokosuka, Japan
- This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: **
- Pearl Harbor, HI
- Responds well in pressured, crisis situations.
- Maintain direct service metrics for all staff for whom scheduling services are provided.
- Ability to communicate orally and in writing.
- Screen and connect distraught or potentially difficult callers to a Remote Clinical Counselor or a Remote Clinical Counseling Supervisor.
- Comply with telework expectations with respect to information security and protection of personally identifiable information, as well as current client Telehealth Guidance.
- Maintain current schedules of remote clinical counseling appointments in the assigned area.
- Manage daily scheduling to ensure that clients are notified of unscheduled staff absences as soon as possible, and that appointments are rescheduled at client’s request in a timely manner.
- Correspond with clients, including ensuring paperwork is completed and returned and uploaded into a centralized system.
- Demonstrates excellent customer service skills.
- Remote Centralized Schedulers shall perform remote centralized scheduling functional tasks telephonically or via email.
- Receive, screen, schedule and direct callers requesting remote clinical counseling services as well as scheduling appointments with a remote counselor in the assigned area where the client is physically located.
- This job has no supervisory responsibilities.
- Strong Data Entry/Typing Skills with a high degree of accuracy.
- Candidate must have strong technology skills, as well as ability to navigate multiple computer systems simultaneously.
- Excellent demonstrated abilities in computer and office automation software.
- This position is remote but must be located within 100 miles of a Navy installation within the area of responsibility.
- Excellent interpersonal skills.
- Excellent oral and written communication skills.
- High School diploma/GED
- This position requires a dedicated home office space and home internet service through a broadband internet service provider.
- Two plus years demonstrated experience providing administrative support in a medical or other social services office setting.
- Prior successful work experience in a fully telework environment.
- Professional experience in a call center environment
- Knowledge of basic counseling terms as they apply to various illnesses and treatments.
- Experience using comprehensive scheduling program to serve multiple locations.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Ability to work both independently and as part of a team.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; ; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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