Patient Account Representative Jobs

Keystone Advisors is looking for a Patient Accounts Representative to join our team in Chicago, IL supporting one of our healthcare clients in the Illinois Medical District.

The Patient Accounts Representative will review patient account status and note details, follow up with payor/payor portal and/or escalate to other departments based on escalatory need (i.e., medical records, payor documentation requests, etc.); all actions taken will be to adjudicate the account.

This position is 100% Remote

Job Tasks, Duties and Responsibilities include but are not limited to the following:

• Other related task as assigned
• Interact with payor portals for review of account progress with payor(s)
• Respond to requests for information and access relevant files
• Comply with data integrity and security policies
• Escalate any items of awareness to direct leader for notable next steps
• Enter data from source documents into prescribed computer database, files and forms
• Determine current status of account
• If applicable, reach out to payors to determine account resolution
• Determine best pathway for resolution
• Review account details within the respective EMR
• Provide detailed notes within account outlining steps taken for account adjudication

Education and Experience:

• High school diploma
• One (1) year of patient account experience or extensive knowledge of patient financial services and account-based review
• Knowledge of clerical and administrative procedures
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
• Accurate keyboard skills and proven ability to enter data in multiple applications
• Knowledge of correct spelling, grammar, and punctuation

Key Competencies and Skills:

• Ability to plan and organize time and assigned tasks
• Possess attention to detail with problem solving and decision-making skills
• Ability to follow HIPPA standards and comply with patient confidentiality policies
• Major payor and Governmental payor knowledge
• Skilled at information collection and management
• Problem solving on account review for optimal pathway to account adjudication
• Excellent verbal and communication skills necessary to communicate with all levels of staff

Compensation Package:

• Health, Vision & Dental Insurance
• Short & Long Term Disability
• Competitive Salary
• 401(K) with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life Insurance
• Paid Time Off

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