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Patient Service Agent- Maryland (Remote)
Company | Anne Arundel Dermatology |
Address | Linthicum Heights, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Practices |
Expires | 2023-05-27 |
Posted at | 1 year ago |
Overview
- Earn extra paid days off with strong attendance and reliability
- REAL CAREER DEVELOPMENT & CAREER PATHING
- Compete for prizes with monthly performance contests
- Monday through Friday shifts available (work-life balance)
- Earn an additional 10%-20% in monthly performance bonuses
- Actively listen to patients, using empathy and concern
- View and manage provider scheduling and communications
- Achieve and surpass individual monthly performance goals
- Master internal systems and tools (phone system, customer database, etc.)
- Escalate patient situations that require unique attention
- Efficiently handle 100+ inbound/outbound calls each day
- Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
- Consult with patients to schedule and re-schedule appointments
- Must have an office or in-home workspace conducive to patient privacy
- Attention to detail, specifically professional writing skills
- Pleasant and clear speaking voice
- Follows directions and respects policies and procedures
- Positive attitude that shines through to our patients on the phone
- Must have reliable internet for streaming/handling phone calls, etc.
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